Quality Assurance Specialist job in San Antonio, TX
San Antonio, TX CorTech LLC
| Job Ref: | 373517 |
| Employer: |
CorTech LLC |
| Job Type: | Contract |
| Salary and Benefits: | 19.00/Per Hour |
| Remote: | No |
Location |
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| City: | San Antonio, TX |
| Post Code: | 78249 |
| Map: |
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Description |
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JobsRUs.com is seeking to hire a Quality Assurance Specialist for our client in San Antonio, TX! Benefits Available! Weekly Pay! Pay Rate - $19/hr 1st Shift: Monday-Friday, 7:30am-4:30pm CT, remote on Friday Job Description The Quality Assurance Specialist ensures that all interactions, processes, and deliverables meet established quality standards. This position is designed to monitor, evaluate, and improve service delivery, ensuring compliance with regulatory requirements and enhancing customer, process, and stakeholder satisfaction. Responsible for ensuring compliance with quality standards across QTC-NA operations. Provides input into quality strategy and influences process improvements. Influences quality practices within the QTC-NA teams and collaborates with cross-functional teams to improve service delivery. Directly impacts customer satisfaction scores, compliance metrics, and operational efficiency through quality monitoring and improvement initiatives. Ability to review large volumes of data and interactions, prepare reports, and communicate findings effectively. Must be able to work in a fast-paced environment and manage multiple priorities. Primary Responsibilities and Duties Monitor and evaluate interactions for adherence to quality standards. Develop and implement quality assurance processes and guidelines. Collaborate with training teams and/or management to address performance gaps and improve service quality. Prepare and present detailed quality reports to management and stakeholders. Identify opportunities for process improvement and recommend actionable solutions. Core Competencies · Attention to Detail · Collaboration · Customer Focus · Continuous Improvement · Accountability · Analytical Thinking · Building Agent Rapport Knowledge, Skills, and Abilities · Bachelor?s degree in Business, Quality Management, or related field preferred. · 2+ years of experience in quality assurance or similar role. · Strong analytical and problem-solving skills. · Excellent communication and interpersonal skills. · Proficiency in MS Office and quality monitoring tools. · Knowledge of regulatory compliance standards and best practices. BD04123JD | |
ref: (373517)
less than 2 minutes ago
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