Customer Services Representative (CSR - Customs Bonded Warehouse Ops) job in Carson
Carson CorTech LLC
| Job Ref: | 374884 |
| Employer: |
CorTech LLC |
| Job Type: | Contract |
| Salary and Benefits: | 20.50-24.00/Per Hour |
| Remote: | No |
Location |
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| City: | Carson |
| Post Code: | 90745 |
| Map: |
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Description |
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JOB SUMMARY We are currently seeking a full-time Customer Service Representative for our Carson, CA facility. The ideal candidate will support our Bonded Warehousing operations by providing value added customer service. Experience with a Bonded Warehouse, CES, or Customs Broker is desirable. The representative will ensure that customer instructions and inquiries are fulfilled according to customer specifications and are in compliance with established CBP procedures. ESSENTIAL DUTIES AND RESPONSIBILITIES· -Must respond to all inquiries from customer in a courteous and effective manner -Understand customs procedures for the Bonded Warehouse and ensure that documents received for import, storage, and export customs purposes are compliant and correct. -Submits required documents to Customs. -Compares identifying information and counts, weights or measurements of items for incoming and outgoing shipments to verify information against bills of lading, picking tickets, invoices, orders, or other documents and records. -Processes Dock Receipts for incoming shipments, records exceptions, and communicates this information to the customer. -Answers Customer queries regarding inventories and availability of freight. -Maintains inventories in the WMS system and Bonded Ledger. -Coordinates shipping method upon customer's request. -Provide customer service to drivers for merchandise pickup and delivery. -Process receiving and shipping documentation. -Responsible for data entry by way of excel spreadsheet with utmost accuracy. -Invoices customer for services rendered. REQUIREMENTS -A minimum of High school diploma, an AA degree preferred. To perform the job successfully, the individual must be able to perform each essential duty and follow simple instructions. -Dependable & self-motivated team player -Willingness to learn and develop skills -Ability to multi-task in a fast paced, demanding environment. -Skilled in Microsoft Office programs such as Outlook, Excel and Word. Experience: -Minimum six months experience as CSR in Distribution / Warehousing / Ocean Freight / Customs Brokerage / 3PL Communication skills: Must have strong communication skills with customers. Language Skills: Ability to effectively present information on an email, one-on-one, and in small group situations to customers, clients, and other employees of the organization. Reasoning Ability: Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Problem-solving skills: Ability to deal with problems involving several concrete variables in standardized situations as well as to determine solutions to a customer?s problem, if any. | |
ref: (374884)
6 hours ago
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