Customer Service Rep job in Huntersville, NC
Huntersville, NC CorTech LLC
| Job Ref: | 376050 |
| Employer: |
CorTech LLC |
| Job Type: | Contract |
| Salary and Benefits: | Market/Per Hour |
| Remote: | No |
Location |
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| City: | Huntersville, NC |
| Post Code: | 28078 |
| Map: |
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Description |
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Customer Service Representative Schedule: Monday?Friday, 8:00 AM?5:00 PM Location: Onsite for the first 6 months, with potential to transition to a hybrid schedule Employment Type: Temp-to-Perm Opportunity Overtime: Available as needed Job Summary: We are seeking a dependable and customer-focused Customer Service Representative to join our team. This role is ideal for someone with customer-facing experience who is detail-oriented, organized, and comfortable working in a fast-paced environment. During approximately two weeks of training, you will learn the company's systems and processes. The majority of the role will initially focus on entering customer orders into an ERP system, with responsibilities expanding to customer emails, phone calls, live chat, and product-related questions. Key Responsibilities: Accurately enter and process customer orders in the ERP system Answer customer calls and assist with questions or concerns Respond to customer inquiries through email and live chat Resolve customer issues efficiently, with a goal of one-touch resolution Monitor and process orders that are placed on hold Provide professional and courteous customer service Follow company policies, procedures, and customer service guidelines Prioritize tasks and respond effectively to changing business needs Qualifications: 2+ years of meaningful work experience preferred Customer service, retail, call center, or other customer-facing experience 6 months?1 year of data entry experience preferred, or ability to learn quickly Experience with Microsoft Office 365, particularly Teams and Outlook, is a plus Strong written and verbal communication skills Excellent attention to detail and accuracy Strong organizational and time-management skills Ability to multitask in a fast-paced environment Strong critical-thinking and problem-solving abilities Professional attitude, strong work ethic, and willingness to learn Schedule & Work Environment: First 6 months: 100% onsite, Monday?Friday After 6 months: Potential hybrid schedule, with Monday and Friday remote and Tuesday?Thursday onsite | |
ref: (376050)
2 days ago
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