Field Technician, Information Technology job in North Syracuse, NY
North Syracuse, NY CorTech LLC
| Job Ref: | 376282 |
| Employer: |
CorTech LLC |
| Job Type: | Contract |
| Salary and Benefits: | 25-28/Per Hour |
| Remote: | No |
Location |
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| City: | North Syracuse, NY |
| Post Code: | 13212 |
| Map: |
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Description |
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Position Overview We are seeking a Field Computer Technician to provide on-site break/fix support for laptops, desktops, and related computer equipment throughout the metro and surrounding areas. The technician will be assigned service requests and will perform hardware repairs, equipment replacements, peripheral support, and other basic technical troubleshooting. This is a field-based position requiring reliable transportation and the ability to travel between customer locations. Key Responsibilities Respond to assigned service requests throughout the metro and surrounding areas. Perform hands-on break/fix repairs for laptops and desktop computers. Replace and repair computer components, including: Hard drives Motherboards Keyboards Other internal hardware components Perform complete unit swaps when required. Repair or replace PC peripherals and related equipment. Troubleshoot basic hardware and software issues. Document completed work accurately and close service tickets in real time using the Unisys Call Management system. Use a company-provided phone to update and manage service requests. Complete required product and technical training. Maintain professional communication and customer service while working at client locations. Follow all company procedures and technical guidelines. Required Qualifications 1+ year of hands-on laptop and desktop break/fix experience. Working knowledge of desktop and laptop hardware. Basic knowledge of computer software and Microsoft applications. Ability to troubleshoot and resolve basic/non-complex technical issues. Ability to replace computer hardware components. Strong attention to detail and documentation skills. Ability to work independently while managing assigned service requests. Strong customer service and communication skills. Preferred Qualifications Previous computer-building experience. Experience assembling, upgrading, or repairing desktop computers. Experience with field service or on-site technical support. Experience working with service tickets or call management systems. | |
ref: (376282)
124 days ago
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