Account Representative job in Norfolk
Norfolk CorTech LLC
| Job Ref: | 376464 |
| Employer: |
CorTech LLC |
| Job Type: | Contract |
| Salary and Benefits: | 17/Per Hour |
| Remote: | No |
Location |
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| City: | Norfolk |
| Post Code: | 23510 |
| Map: |
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Description |
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JobsRUs.com is seeking qualified candidates for Account Representative positions in Norfolk, VA. Location: Norfolk, VA Pay Rate: $17.00 per hour Training Start Date: October 5, 2026 Training Schedule: Monday?Friday, 9:00 AM?5:00 PM Interviews are anticipated for September 29?30, 2026, with training beginning October 5, 2026. This position works in a high-volume inbound call center and customer service environment. Account Representatives assist customers with utility accounts, billing and collection inquiries, high-bill concerns, starting and discontinuing services, payment arrangements, and other account-related needs. Key Responsibilities Provide professional customer service by telephone, in person, and through online inquiries. Establish, maintain, update, and terminate customer utility accounts. Assist customers with billing, consumption, collections, high-bill concerns, and service questions. Process payments and cash transactions accurately. Calculate fees, adjustments, and daily rates. Enter and maintain information in multiple billing systems. Complete payment extension and payment-plan requests. Prepare and electronically submit work orders. Maintain customer records, reports, correspondence, logs, and other documentation. Research account information and analyze data. Communicate effectively with internal departments, field personnel, and customers. Follow established policies, procedures, attendance requirements, and call-center expectations. Meet established call-center performance metrics. Qualifications High school diploma or equivalent. At least one year of inbound call-center customer service experience. Strong verbal and written communication skills. Strong interpersonal and organizational skills. Ability to perform calculations accurately and efficiently. Comfortable working with multiple computer systems and entering data. Ability to manage multiple assignments and meet deadlines with minimal ongoing supervision. Ability to work successfully in a structured, high-volume customer service environment. Must successfully complete the required initial training period. Ideal Candidate The ideal candidate is dependable, professional, customer-focused, and comfortable handling a high volume of customer interactions. Candidates should be able to remain organized while managing billing questions, payments, account updates, and other customer concerns in a fast-paced environment. | |
ref: (376464)
less than 2 minutes ago
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