Administrative Support Representative job in Portland
Vacancy has expired
Portland CorTech LLC
| Job Ref: | 343464 |
| Employer: |
CorTech LLC |
| Job Type: | Contract |
| Salary and Benefits: | 21.00-23.00/Per Hour |
| Remote: | No |
Location |
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| City: | Portland |
| Post Code: | 97220 |
| Map: |
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Description |
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Shift: 8:00 am ? 5:00 pm M ? F Starting pay would be $21-$23/hr. . Role - District Customer Service Representative. The District Customer Service Liaison is responsible for answering phone calls and emails, responding to customers, carrier partners, and drivers' questions and concerns, assisting the team with administrative duties and being the liaison between customer service and operations. This role may be a part of centralized customer service or district specific customer service. Key Deliverables: Display a positive attitude and provide courteous, friendly service to all internal team members and external clients by responding promptly and efficiently to inquiries, requests, and complaints. Demonstrate knowledge and understanding of Lanter Delivery Systems Non-Negotiables and apply the concepts daily. Liaison between operations and customer service Provide front line support for all customers, carrier partners, and drivers, handling all inquiries to ensure we exceed expectations. Build sustainable relationships and trust with customers by anticipating customer needs and taking timely and appropriate action. Provide administrative support for the entire team and all carrier partners to ensure efficient dock operations. Receive, sort, and provide appropriate and accurate paperwork to drivers in a timely manner. Maintain accurate records of customer, carrier partners, and driver interactions; process accounts as needed. Complete daily documentation by entering data and completing necessary time-sensitive reports. Analyze and define trends in assigned reports - may vary by location. Handle customer, carrier partner and driver complaints, provide appropriate solutions and alternatives within approved time limits, and follow up to ensure resolutions are satisfactory. Maintain general office files, including job files, carrier partners, and driver files related to Lanter Delivery Systems dock operations. Protect company assets and confidential information in accordance with company policies and procedures, including but not limited to client, team member, and proprietary company information. Reasonable accommodations may be made to enable individuals with disabilities to perform the key deliverables. Competencies: Superior verbal and written communication skills with people at all levels. Customer & team focused. Superior relationship skills - must be able to forge working relationships with different departments. Strong analytical and problem-solving skills. Organizational skills. Ability to work independently, take initiative & problem solve while applying critical thinking to decisions. Technical capacity. Background and Experience: Proven success in providing excellent customer service in a previous role or life situation (e.g., volunteer, sports team, etc.) Strong knowledge of all Microsoft Office programs. | |
ref: (343464)
1061 days ago
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