Customer Care Technical Representative job in Saint Paul, MN
Vacancy has expired
Saint Paul, MN CorTech LLC
| Job Ref: | 343359 |
| Employer: |
CorTech LLC |
| Job Type: | Contract |
| Salary and Benefits: | 25.00/Per Hour |
| Remote: | No |
Location |
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| City: | Saint Paul, MN |
| Post Code: | 55126 |
| Map: |
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Description |
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CorTech is seeking to hire a Customer Care Technical Representative for our client in Shoreview, MN! Benefits Available! Weekly Pay! Pay Rate - $22-28/hr Job Description Provide technical support for less complex service-related issues to non-customer facing administrative and support tasks such as processing customer orders, compiling export/shipping documentation, internal system data maintenance, data cleansing and report creation. Key Responsibilities: Follow established procedures and guidelines to provide timely and effective administrative support to the order management team (for example typing, filing, scanning). Under direct supervision: support the order management team with non-customer facing tasks by processing data and collating information in relation to all phases of the order life cycle. Process customer orders within the order management system, accurately and within the required deadline. Manually allocate parts to customer orders within the order management system. Compile and distribute export and shipping documentation to enable customer orders to be processed in a timely manner. Assist with other data entry tasks related to the order life cycle (for example new customer set-up, credit and debit administration). Prepare and distribute standard internal reports. Perform data maintenance and cleansing to ensure data accuracy in the order management system (for example customer details, drop ships, pricing, aging orders, order holds/suspensions, codes). Identify and communicate areas for process improvement to Supervisor. Competencies: Drives results - Consistently achieving results, even under tough circumstances. Communicates effectively - Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences. Self-development - Actively seeking new ways to grow and be challenged using both formal and informal development channels. Order Life Cycle - Demonstrates the phases of the end-to-end order life cycle, terminology and functional collaboration that enable customer orders to be fulfilled; describes how the order life cycle and customer support are interconnected to ensure an overall positive customer experience Customer Support - Demonstrates how proactive customer support interactions are required at each phase of the order life cycle to ensure customer satisfaction; describes how customer support and the order life cycle are interconnected to ensure an overall positive customer experience. Order Processing - Demonstrates the steps necessary to manage the processing of customer orders through order receipt, exception identification and resolution to ensure orders are fulfilled to customer requirements Order Life Cycle Systems Knowledge - Demonstrates the steps within each system screen to process customer orders, order modifications and respond to customer queries to ensure accurate and timely order processing and query resolution. This candidate will need to be detailed orientated along with being able to multitask and prioritize. This candidate should be tech savvy and have some order management skills. Someone with admin skills and office support work would be a fit. Someone who has worked in a manufacturing setting is a bonus. | |
ref: (343359)
1097 days ago
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