Banking Operations Specialist job in Remote
Vacancy has expired
Remote CorTech LLC
| Job Ref: | 342951 |
| Employer: |
CorTech LLC |
| Job Type: | Contract |
| Salary and Benefits: | 24.50-26.00/Per Hour |
| Remote: | No |
Location |
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| City: | Remote |
| Post Code: | remote |
| Map: |
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Description |
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Be responsible for responding to inquiries via CRM tools via phone and email Complete daily cases through utilization of a standard operating procedure, and identify/analyze trends to suggest improvements for the program Understand escalation paths to triage a seller's needs and mitigate risk Answer customer questions regarding business documents or current loan information Maintain or exceed established service level agreements and guidelines for resolution of queued transactions to minimize potential revenue losses Identify, document, and follow up with teams on product bugs and features Advocate for our seller community by identifying trends in issues and suggesting improvements to policies and products Participate in ongoing training to maintain current knowledge of BSA/AML and perform BSA/AML responsibilities as needed within the role. Effectively work in a remote or distributed work environment and collaborate with team members through internal messaging tools and video conferencing. Suggest improvements for Square Banking content on the Support Center and in our macros Gain a basic understanding of the Square Banking Underwriting process Skills: Skills Interest in implementing feedback and dedicated to the improvement of your skills and work Flexibility to adapt and desire to collaborate with others on multiple assignments Analytic, written, and verbal communication skills A desire to help achieve new milestones and improve the customer experience A passion for Square and customers engaging with Square products Experience in direct customer facing roles Proficiency with technical tools, such as Google and Microsoft Suite, Slack, and Customer Relationship Management (CRM) software is preferred Keywords: Education: 1+ years of professional experience working within a financial institution, payment service provider, or experience in a direct customer-facing environment | |
ref: (342951)
1110 days ago
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