Customer Service Specialist job in Phoenix, AZ
Vacancy has expired
Phoenix, AZ CorTech LLC
| Job Ref: | 342073 |
| Employer: |
CorTech LLC |
| Job Type: | Contract |
| Salary and Benefits: | 18.25/Per Hour |
| Remote: | No |
Location |
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| City: | Phoenix, AZ |
| Post Code: | 85040 |
| Map: |
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Description |
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CorTech is seeking to hire a Customer Service Specialist for our client in Phoenix, AZ ! Benefits Available! Weekly Pay! $18.25/Hour 1st Shift: 8:00 AM to 5:00 PM Qualifications: ESSENTIAL REQUIREMENTS FOR THE POSITION: ? High School diploma or GED; Associates Degree preferred. ? Excellent customer service skills (friendly, courteous, professional, and helpful). ? Proficient with Microsoft Windows 2000/XP Professional. ? SAP experience strongly desired. ? Ability to read and interpret documents such as operating and maintenance instructions and procedures manuals. ? Ability to calculate figures and amounts. ? Strong verbal, written and interpersonal skills. ? Ability to organize and prioritize work. ? Ability to work with minimal supervision. ? Ability to work overtime as required. ? Strong work ethic, with focus on attendance and punctuality. Responsibilities: BASIC PURPOSE OF POSITION: Receive, investigate and respond to all customer inquiries regarding shipments, products, and complaints. Interact with customers in a positive, friendly manner that ensures high customer retention. Input phone/fax orders and relative data into the computer by performing the following duties: ESSENTIAL RESPONSIBILITIES OF THE POSITION (includes the following; other responsibilities may be assigned): ? Talk with customers by phone concerning orders, returns and shipments and provide product information on claims, processes and warranties. ? Receive and input orders and ensure they are filled in an accurate and timely manner. ? Call customers when necessary to advise shipment delay and/or information necessary to process orders. Answer product availability questions; suggesting information about other products and services. Follow through on customer requests as needed. ? Arrange transfer of inventory from other Service Centers as needed. ? Initiate tracers with carriers. ? Make changes to or cancel orders/backorders. ? Initiate orders for replacement parts and/or for correcting errors (shortages, wrong item shipped, etc.). ? Initiate file maintenance for corrections to computer?s customer file. Perform clerical duties such as filing invoices. ? Fill out forms, determine changes for service requested. ? Provide assistance to other service centers as the need arises. Respond to questions about their orders and shipments. ? Handle all customers in a professional manner. ? Obtain customer feedback information. ? Adhere to all company policies and procedures. NON-ESSENTIAL RESPONSIBILITIES OF THE POSITION: ? Perform all other duties and special projects as assigned. ? Assist the other staff members with tasks that assure the day?s business is completed and done so in a timely and efficient manner. Comments/Special Instructions This will also require proficiency testing. ? Microsoft Office Proficiency Test ? Word ? Excel ? Outlook ? Data entry ? Ten-key ? Typing | |
ref: (342073)
1086 days ago
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