Customer Service Representative job in Warrendale, PA
Vacancy has expired
Warrendale, PA CorTech LLC
| Job Ref: | 343654 |
| Employer: |
CorTech LLC |
| Job Type: | Contract |
| Salary and Benefits: | 25.00/Per Hour |
| Remote: | No |
Location |
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| City: | Warrendale, PA |
| Post Code: | 15086 |
| Map: |
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Description |
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CorTech is seeking to hire a Customer Service Representative for our client in Warrendale, PA! Benefits Available! Weekly Pay! Pay Rate - $25/hr 1st Shift: Monday-Friday, 8am-4:30pm Job Description The purpose of this job is to support the US Service Department and external customers. This person will be located at our Warrendale, PA facility. ESSENTIAL SKILLS AND RESPONSIBILITES: ? Schedule and coordinate US field service engineers for all installations, billable and warranty service field visits. ? Keep in communication with US FSE?s to ensure that schedules are maintained and resources are used optimally. ? Respond to customer requests for onsite service, installations, system moves, billable and warranty service. Issue quotes and process orders. ? Manage Customer Service Representatives ? oversee CSR?s order entry procedures. ? Service CRM administration, providing data analysis and metrics to VP of Service as needed. Assistance in implementation of new CRM. ? Manage PMP sales ? oversee maintaining contract penetration levels, implement sales strategies and maintain records of PMP sales. Schedule PMP visits as requested and as time & resources permit. ? Provide admin support to VP Service and US Service managers as needed QUALIFICATIONS: ? Must have the ability follow established processes ? Well organized and confident to work independently but will be a strong team player. ? Intermediate Excel User (know vlookups, pivot tables) ? Willingness to take on new responsibilities and challenges ? Ability to utilize interpersonal and communication techniques, working in a team environment, and dealing with a wide variety of personalities and communication styles EDUCATION/EXPERIENCE: ? High school diploma or equivalent and 3-5 years of equivalent experience required ? Preferred Associates Degree | |
ref: (343654)
1106 days ago
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