Account Lifecycle Analyst job in Malvern, PA
Vacancy has expired
Malvern, PA CorTech LLC
| Job Ref: | 343606 |
| Employer: |
CorTech LLC |
| Job Type: | Contract |
| Salary and Benefits: | 34.00/Per Hour |
| Remote: | No |
Location |
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| City: | Malvern, PA |
| Post Code: | 19355 |
| Map: |
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Description |
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For this role at our client, assignment is contingent upon the Employer of Record?s receipt of sufficient proof that you are fully vaccinated against COVID-19 (meaning two weeks have passed after the last injection of Pfizer/Moderna or two weeks after receipt of the J&J). In some locations, testing for COVID-19 may be available and/or required. Requests for accommodation will be considered pursuant to applicable law. CorTech is seeking to hire a Account Lifecycle Analyst for our client in Malvern, PA! Benefits Available! Weekly Pay! $34.00/Hour Shift: 1 Shift Start and End Time 8am-5pm with 1 hr lunch or 8:30am-5pm with 30 min lunch Description Residing in the Customer Finance Organization, the Account Lifecycle Analyst manages a territory?s or group of customers? asset records for the lifecycle of the contract and/or T&M service events to ensure maximum revenue recognition and customer satisfaction. We are seeking professionals with project management and process improvement skills to passionately own their client groups and strive for accuracy and continuous improvement with how contracts and T&M events are managed ? with both the internal processes and the client relationships. The successful candidate must also understand basic finance and accounting principles to understand the impact of how contracts are administered. Digitalization is increasingly transforming the way our customer contracts are administered, with robotic process automation (RPA) streamlining operations, interpreting applications for processing transactions, manipulating data, triggering responses, and communicating with other digital systems. While this position does not require the ability to program robotic processes, it requires an understanding of how RPA?s work to be able to analyze and problem-solve system performance. Key Responsibilities include: Own the order-to-invoice relationship with external customers for asset, service contract and T&M events. Collaborate with Collections department as needed to facilitate payment from customers for disputed invoices Build relationships with internal customers such as Sales Reps, Regional Service Managers; Performance Controlling; Service and Sales Executives to effectively manage assigned territory. Ensure accuracy of books and records In conjunction with the RPA processes, identify gaps/inefficiencies in the RPA solution; apply structured problem-solving techniques to drive process solutions and improvements. Analyze data and formulate findings in PowerBI dashboards to drive process improvement. Partner with Quality team to identify adverse trends and systemic issues to ensure accurate root-cause analysis. Conduct and support problem research using CAPA processes and RCCA (Root Cause & Corrective Action) tools and methodologies Lead improvement projects within the organization Participate in roll-out, training and communication of process improvements and projects Write detailed business requirements documents Execute Proof of Concept (PoCs) and Proof of Value (POVs) Identify and apply innovative technical solutions to perform mass updates of contracts, service agreements, asset data, etc. Develop solid understanding of IT landscape and ability to comprehend/translate IT infrastructure. Understand IFRS rules and research booking activity to determine appropriate action to resolve discrepancies. Required Knowledge/Skills and Experience: Proven ability to manage projects/tasks to ensure timely delivery with high quality results Adaptable to change, and work well within a team environment Proficient with MS Office tools (Excel required; PowerApps preferred) SAP experience preferred Strong interpersonal skills Demonstrated ownership and accountability Experience with business process improvement, digitalization, or similar functions. Demonstrated analytical skills, with ability to apply problem solving techniques, creativity, and critical thinking to drive continuous improvement Demonstrated understanding of basic accounting and finance principles. Ability to work with business analytics tools, conduct data analysis and recommend solutions Ability to evaluate and support implementation of new tools Ability to work with all levels of the organization Strong change management capability Preferred Education: BS/BA in business or related fields preferred. | |
ref: (343606)
1061 days ago
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