Customer Success Representative job in Albuquerque
Vacancy has expired
Albuquerque CorTech LLC
| Job Ref: | 343886 |
| Employer: |
CorTech LLC |
| Job Type: | Contract |
| Salary and Benefits: | 15-20/Per Hour |
| Remote: | No |
Location |
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| City: | Albuquerque |
| Post Code: | 87101 |
| Map: |
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Description |
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Position: Customer Success Representative Work Authorization: US Citizen/ Green Card Pay: $15 - $20/HR (Based on experience and fit to skill set) Location: Albuquerque, NM (ON SITE THEN BECOMES A HYBRID SCHEDULE AFTER 90 DAYS. YOU MUST BE ABLE TO ATTEND THE FULL FIRST 30 DAYS OF TRAINING.) Schedule: Mon - Fri 8:00 AM - 5 PM Summary: We are looking to bring ins talented individuals for a Customer Service/ Data Entry Specialist role. Our client, a rapidly growing technology company, is dedicated to the success of their team members and customers. With a high-paced, ever-changing culture that promotes professional growth and development, they assist individuals through the significant process of establishing businesses, including LLCs, C-Corps, and S-Corps. Operating from Puerto Rico, Wyoming, Arizona, New Mexico, Colorado, and Florida, they currently seek a dedicated and motivated Customer Success Representative to join their team. Responsibilities: - Engage empathetically with customers to understand their needs and provide superior support - Utilize excellent written and verbal communication skills to foster strong relationships with clients across various channels - Set up bank accounts for customers, interface with banking partners, and provide guidance on banking-related matters - Perform data entry tasks with accuracy and efficiency - Use CRM systems like Salesforce and Zen Desk to manage and track customer interactions - Maintain strict confidentiality regarding client information - Collaborate proactively with internal teams and coordinate with vendors to address client inquiries promptly - Display effective problem-solving abilities to identify opportunities for enhancing the customer experience and providing process improvement feedback Qualifications: - Proficiency with computers and various software programs - Experience with CRM systems such as Salesforce, Zen Desk, or similar customer management platforms - Ability to type at least 40 WPM - Strong attention to detail and commitment to delivering high-quality work - Demonstrated ability to adapt quickly to changing environments, embrace new technologies, and show self-motivation in taking initiative Key Applicant Traits: - Exceptional interpersonal skills, fostering positive relationships with customers and showcasing empathy during customer interactions - Organizational and multitasking skills to handle multiple client issues simultaneously - Analytical thinking for accurately assessing customer needs and proposing appropriate solutions - Growth mindset and adaptability, ready to evolve within a dynamic and rapidly expanding company - Efficiency in adhering to SOPs and exercising good judgment - Proactive problem-solving skills, exceeding customer expectations through self-motivation - Eagerness to learn, grow professionally, share knowledge, mentor others, and receive regular feedback - Professional appearance and demeanor, maintaining composure during challenging situations | |
ref: (343886)
986 days ago
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