Technical Support Engineer 4 job in Remote - US
Vacancy has expired
Remote - US CorTech LLC
| Job Ref: | 345691 |
| Employer: |
CorTech LLC |
| Job Type: | Contract |
| Salary and Benefits: | 34.00/Per Hour |
| Remote: | No |
Location |
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| City: | Remote - US |
| Post Code: | 12428 |
| Map: |
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Description |
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CorTech is seeking to hire a Technical Support Engineer to work remotely for our client! Benefits Available! $34.00/Hour Job Description: The ideal candidate will have a proven track record of identifying and resolving issues over the phone, via email, or other communication methods as appropriate. The candidate should be able to demonstrate experience with general network troubleshooting, working within a Linux and Windows operating environment, log file analysis, and application-level debugging. Working experience with a network management system such as Zabbix or any Network Monitoring tool. Candidate must be familiar with Wi-Fi network architecture and demonstrate proficiency with understanding, troubleshooting, and resolving basic Wi-Fi connectivity issues from multiple clients such as laptops, tablets, phones, smart TVs, game consoles, etc. Ideally, the candidate has previous experience working in a highly available 24x7 production environment. The candidate should be able to demonstrate the ability to follow documented instructions to troubleshoot specific issues related to our Service Provider's Wi-Fi service. Candidate must be able to document trouble ticket notes in a "knowledge base" manner, providing a detailed account of all information exchanges, steps taken, the research used, and the final solution. Top Skills: - Complete understanding of Routing and Networking - Excellent logical troubleshooting skills - NOC Center/Call Center Experience - Proficient in ticket and order management Preferred Skills: - General Wi-Fi experience - Linux CLI commands - Knowledge of Ruckus products - Firewall Concepts - Certification: CCNA or JNCIA Experience - min. of 4 years of Tech support/Customer service and preferably NOC experience - Effective communication in English both spoken and written communication Responsibilities: - Work on installations for Service delivery or trouble tickets for service assurance - Provide tier 2 escalation support and successfully resolve customer issues, escalating to application engineers as necessary - Responsible for troubleshooting/deploying end-to-end network, and platform and also troubleshooting customer connectivity issues - Ability to work independently - Proactively monitor customer networks and respond to any critical alarms - Escalate tickets to Telco vendors and follow through to resolution - Perform other duties or responsibilities as required - Provide detailed notes describing technical issues and troubleshooting steps taken to escalate as needed Requirements: - Must be flexible, dependable, and able to multi-task with priority - Must be able to explain and lead field service technicians in the installation of services - Understanding of networking protocols ICMP, UDP, and TCP/IP - Must be familiar with and able to communicate how to collect information from client devices, such as Windows, Apple, and other networked devices - LAN and WAN connectivity - Solid understanding of how to troubleshoot network issues and configurations, such as WAN circuit, routing, IP connectivity, router and switch configuration, and DNS - Knowledge of Firewalls and VPN connectivity - Must be a Team Player - Work shifts that provide 24x7x365 coverage. - Effective analytical, planning, organizational, and documentation skills - Must be professional with both peers and our customers. | |
ref: (345691)
1062 days ago
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