Customer Account Specialist I job in Richmond, VA
Vacancy has expired
Richmond, VA CorTech LLC
| Job Ref: | 345708 |
| Employer: |
CorTech LLC |
| Job Type: | Contract |
| Salary and Benefits: | 21.32/Per Hour |
| Remote: | No |
Location |
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| City: | Richmond, VA |
| Post Code: | 23231 |
| Map: |
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Description |
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CorTech is seeking to hire a Customer Account Specialist I for our client in Richmond, VA! Benefits Available! Weekly Pay! $21.32/Hour Work Hours: The primary hours while in training are 8:00am to 5:00pm. Once they are trained to take ?lights out? calls those hours could vary depending on the needs of the business. Most likely the schedule can be anywhere from 8 - 5pm to 8:30 - 5:30pm. Potential candidates should be flexible and willing to work extended hours, weekends and holidays. They should also be prepared to work in the office. This is not a remote opportunity. Top 3 Required Skills Must have customer-facing experience (in person or phone): 2 years or more Must have strong computer skills (Microsoft office, video conferencing, etc.) Must be able to multi-task between activities and screens during customer interactions. Experience working with the public where the customer experience is the main focus. Soft skill: Must have STRONG interpersonal communication skills with customers, supervisors, peers. Nice to Have Skills: Bi-lingual is wonderful, but not required. High Level Project Overview: Working as a part of the Customer Account Management team candidates will assist the company?s residential customers with basic to complex residential inquiries to include: high bill inquiries, support/assistance to resolve customer inquiries, performs billing reconciliation through analysis and reconciliation to resolve the customer?s needs, and provides detailed explanations/applications of electric rates to customers. Client Energy is looking for someone with experience in customer service with a drive and desire to become an established member of the team and who wants to advance and succeed as a part of Client Energy?s Customer Account Management team for years to come. Candidates should expect this position to help them grow and advance as a part of a team and be able to work independently as needed. Preferred Years of Experience: Minimum 2+ years of experience in a inbound call center environment It would be a plus to also have experience with utilities Education: HS/GED Required Associate degree prefer, not required Experience: Customer Service fields especially inbound call center | |
ref: (345708)
1011 days ago
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