CCNA Customer Operations Associate I job in Atlanta, GA
Vacancy has expired
Atlanta, GA CorTech LLC
| Job Ref: | 346527 |
| Employer: |
CorTech LLC |
| Job Type: | Contract |
| Salary and Benefits: | 21.00/Per Hour |
| Remote: | No |
Location |
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| City: | Atlanta, GA |
| Post Code: | 30313 |
| Map: |
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Description |
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CorTech is seeking to hire a Customer Operations Associate I for our client in Atlanta, GA! Benefits Available! Weekly Pay! $21.00/Hour Shift: Shift 1 The Special Services Team primary accountabilities are handling all requests made from a CCNA Customer disputing their product invoices due to a discrepancy with product such as: damaged product, shorted product or any type of billing discrepancies and providing dedicated support for our internal sales teams, customers. They must perform detailed research to determine the validity of the claims. Most important decisions made with review and approval of other individuals or supervisors (include the reviews/approvals required): Changes to current processes (management, shipping facility, transportation and finance) Evaluate, suggest, and work with Manager to reduce customer order issues that are recognized through the credit process. Recommend systems and process improvements for Product Order Management by evaluating customer trends. Typical/most important types of problem-solving, responsibility for continuous improvement or innovation required: Understanding complex customer request and determining the root cause in order to process improve. Building relationships with CCNA facilities, CCNA Finance, Customer Service, Customer Solutions and NFO to help improve customer service and drive down cost. Education Minimum Required: High School Graduation Preferred Level: Undergraduate degree in Business Administration, Logistics, Supply Chain, or equivalent work experience. Experience Minimum Required: Customer Service experience, SAP, AP/AR, Transporation experience. Preferred Level: 3 years of Customer Service experience. 2 Years of Supply Chain experience. Skills Minimum Required: Written and verbal communication skills, Problem Solving, Customer Relationship Management, Excel, Microsoft Office, SAP Preferred Level: Proven track record of customer relationship management: customer issues, analyzing opportunities and providing system and process solutions that meet or exceed customer expectations. Proven Operational experience, Excellent communication skills. | |
ref: (346527)
985 days ago
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