Customer Service Representative II job in Acton, MA
Vacancy has expired
Acton, MA CorTech LLC
| Job Ref: | 348417 |
| Employer: |
CorTech LLC |
| Job Type: | Contract |
| Salary and Benefits: | 24.85/Per Hour |
| Remote: | No |
Location |
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| City: | Acton, MA |
| Post Code: | 01720 |
| Map: |
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Description |
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JobsRUs.com. is seeking to hire a Customer Service Representative II for our client in Acton, MA! Benefits Available! Weekly Pay! $24.85/Hour JOB SUMMARY: Provide pre-sale and post-sale support to customers, distributors, and Sales. To work in conjunction with the managers and salespeople to better serve customers, thus, generating and increase in sales. Proficient knowledge of commonly used concepts, practices and procedures that are common to a customer centric organization Relies on instructions and pre-established guidelines to perform the functions of the job. Works under minimum supervision. ESSENTIAL DUTIES AND RESPONSIBILITIES: ? Other duties may be assigned: Provide telephone support to customers in an efficient manner in a call center environment Support the Allen Medical Systems, Client, business for the areas and/or customers that they support Provide day to day support to allocated team members to meet customer requirements Ensure accurate order entry processing and monitoring of customer orders, service notifications, and complaints Recommends changes to established processes and follows existing procedures to process orders, provide order status updates, look up part numbers and pricing information Processes Request for Material Authorization (RMA) and provide RMA status information as needed Ability to work with a cross functional team EDUCATION AND EXPERIENCE: High School Diploma 3+ years of experience; 2+ years in a customer focus role preferred QUALIFICATIONS AND SKILLS: Fluency in English Proficient keyboard and computer skills, including functional knowledge of Excel and MS Word, or equivalent spreadsheet and word processing applications Knowledge of SAP or a similar order management and processing ERP system Numerate and accurate, particularly in relation to data integrity Possess a positive attitude, sensitivity to customers? needs, enthusiasm and exceptional telephone and listening skills. Ability to work from home when required, in a distraction-free work area with high speed internet connection. | |
ref: (348417)
957 days ago
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