Customer Service Representative job in Newport News, VA
Vacancy has expired
Newport News, VA CorTech LLC
| Job Ref: | 349065 |
| Employer: |
CorTech LLC |
| Job Type: | Contract |
| Salary and Benefits: | 18.00/Per Hour |
| Remote: | No |
Location |
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| City: | Newport News, VA |
| Post Code: | 23606 |
| Map: |
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Description |
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JobsRUs.com is seeking to hire a Customer Service Representative for our client in Newport News, VA! Pay rate: 18.00 The Customer Service Representative services on their needs as it relates to their orders placed with the Ferguson Distribution Centers (DCs), Pipeyards, and Special Order Departments. The role will investigate and follow-up on inquiries to resolve problems and concerns between the branch and DC/Vendors/Carriers/Various Headquarter (HQ) Departments. Responsibilities: ? Collaborate within DC Customer Service (DCCS) Service Now portal to provide accurate and thorough information to the branches ? Answer incoming phone calls to the DCCS phone line and log in Service Now ? Complete the minimum requirement for number of request daily as assigned by management ? Respond to branch requests by providing accurate and detailed information ? Work status tracking requests with vendors and DC?s ? Complete cancellation of orders within Trilogie/Highjump and with vendors as needed ? Update ship to address as requested ? Change ship via as requested ? Re-consigning freight as needed with carriers ? Complete other requests as needed ? Communicate any problems that occur and help identify operational and efficiency gains ? Continue to help educate the field on policies and procedures within Supply Chain ? Perform other duties as assigned by management ? Work overtime as needed ? Represent the company in a professional manner at all times ensuring quality customer service ? Abide by all policies, rules, and regulations of the company including all applicable safety rules, regulations and procedures ? Support corporate programs, goals, and initiatives of the company Qualifications: ? Excellent Customer Service skills ? Strong verbal and written communication skills ? Ability to work independently and with fellow associates ? Ability to analyze problems and produce working solutions ? Possess a positive attitude ? Have excellent judgment and decision-making ability ? Ability to handle stress in a fast pace, high volume environment ? Be well organized, detailed, accurate, and have time-management skills ? Basic understanding of Microsoft Office, ability to research on the Web | |
ref: (349065)
less than 2 minutes ago
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