Customer Account Specialist I job in Richmond, VA
Vacancy has expired
Richmond, VA CorTech LLC
| Job Ref: | 349110 |
| Employer: |
CorTech LLC |
| Job Type: | Contract |
| Salary and Benefits: | 21.32/Per Hour |
| Remote: | No |
Location |
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| City: | Richmond, VA |
| Post Code: | 23231 |
| Map: |
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Description |
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JobsRUs.com. is seeking to hire a Customer Account Specialist I for our client in Richmond, VA! Benefits Available! Weekly Pay! $21.32/Hour Work Hours: The primary hours while in training are 8:00am to 5:00pm. Once they are trained to take ?lights out? calls those hours could vary depending on the needs of the business. Most likely the schedule can be anywhere from 8 - 5pm to 8:30 - 5:30pm. Potential candidates should be flexible and willing to work extended hours, weekends and holidays. They should also be prepared to work in the office. This is not a remote opportunity. Top 3 Required Skills Must have customer-facing experience (in person or phone): 2 years or more Must have strong computer skills (Microsoft office, video conferencing, etc.) Must be able to multi-task between activities and screens during customer interactions. Experience working with the public where the customer experience is the main focus. Soft skill Must have STRONG interpersonal communication skills with customers, supervisors, peers. Nice to Have Skills Bi-lingual is wonderful, but not required. High Level Project Overview Working as a part of the Customer Account Management team candidates will assist the company?s residential customers with basic to complex residential inquiries to include: high bill inquiries, support/assistance to resolve customer inquiries, performs billing reconciliation through analysis and reconciliation to resolve the customer?s needs, and provides detailed explanations/applications of electric rates to customers. Dominion Energy is looking for someone with experience in customer service with a drive and desire to become an established member of the team and who wants to advance and succeed as a part of Dominion Energy?s Customer Account Management team for years to come. Candidates should expect this position to help them grow and advance as a part of a team and be able to work independently as needed. Preferred Years of Experience Minimum 2+ years of experience in a inbound call center environment It would be a plus to also have experience with utilities Education HS/GED Required Associate degree prefer, not required Experience Customer Service fields especially inbound call center | |
ref: (349110)
less than 2 minutes ago
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