Customer Care Specialist job in San Antonio, TX
Vacancy has expired
San Antonio, TX CorTech LLC
| Job Ref: | 349687 |
| Employer: |
CorTech LLC |
| Job Type: | Contract |
| Salary and Benefits: | 19-19/Per Hour |
| Remote: | No |
Location |
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| City: | San Antonio, TX |
| Post Code: | 78201 |
| Map: |
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Description |
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Come be part of an innovative company who specializes in medical equipment! Please send your direct resume to bvega@cor-tech.net TRAINING SCHEDULE: 8:00am - 4:00pm CST M-F. WORK SCHEDULE AFTER TRAINING: Work hours are between 7am - 6pm CST, 8 hour work schedule assigned within that timeframe. HYBRID POSITION: 3 DAYS ONSITE/2 DAYS VIRTUAL MUST BE ABLE TO START ON 10/23/23 *CALL CENTER CSR EXPERIENCE REQUIRED* Customer Service Specialist Responsibilities: Promptly responding to customer queries via email, live chat, video, phone, and social media channels. Immediately escalating serious complaints or issues that you are not equipped to deal with. Liaising with colleagues or managers to find the best solutions to customers? issues. Identifying common problems and escalating them to management, along with possible suggestions for improvement, wherever possible. Maintaining a polite, helpful, and professional manner at all times. Obtaining and sharing customer feedback with colleagues and other departments so that products and services can be improved. Familiarizing yourself with new products and services as they are introduced. Attending workshops and meetings as required. Providing training to new customer service agents. Respecting client confidentiality at all times. Customer Service Specialist Requirements: *CALL CENTER CSR EXPERIENCE REQUIRED* High school diploma or GED. Must pass a skills and knowledge test. Bachelor?s degree in business, communications, or a related field may be advantageous. Practical experience with help desk software. The ability to respond appropriately under pressure. Sound judgment and excellent problem-solving skills. The ability to speak a second language may be advantageous. A positive attitude and the ability to build relationships with clients. The flexibility to work irregular hours, when required. Superb written and verbal communication skills. BD04123JD | |
ref: (349687)
957 days ago
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