Customer Order Specialist job in Nashville, TN
Vacancy has expired
Nashville, TN CorTech LLC
| Job Ref: | 350123 |
| Employer: |
CorTech LLC |
| Job Type: | Contract |
| Salary and Benefits: | 22.50/Per Hour |
| Remote: | No |
Location |
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| City: | Nashville, TN |
| Post Code: | 37214 |
| Map: |
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Description |
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JobsRUs.com is seeking to hire a Customer Order Specialist for our client in Nashville, TN! Benefits Available! Weekly Pay! Pay Rate - $22.50/hr 1st Shift: Monday-Friday, 8am-5pm. Hybrid position - remote on Monday,Thursday, and Friday in office on Tuesday and Wednesday. 4-5 week training period with 7:30am-4:30pm schedule. Job Description Act as the single-point-of-contact for assigned customer accounts; managing the entire order life cycle to ensure orders are processed on time. Order life cycle includes customer set up, part information and pricing, order entry, manage due dates and backorders, reporting, shipping, RMAs, debits, and credits. Interactions may be inbound, outbound or a combination of both. Key Job Duties and Responsibilities: ? Responsible for assigned customer accounts for the entire order life cycle (from new customer set-up, order entry/modification, escalations; responsibilities might include logistics management) to ensure orders are shipped to agreed deadline ? Act as the single-point-of-contact to customers and cross functional departments to process and fulfill customer orders; providing accurate documentation and continual communication to customer throughout the process. ? Take ownership of and resolve complex inquiries through extensive research, a detailed understanding of processes, systems, and practices; provide timely and informative responses. ? Escalate issue to the next appropriate level of customer support as needed. ? Maintain accurate records of all internal and external interactions in the appropriate database/system. ? Prepare and distribute standard and customized internal and customer reports. ? Understand Customer Order Management policies, procedures, and metrics. ? Support Customer Order Management departmental goals and initiatives to become a more proactive customer support organization. ? Participate in/lead process improvement projects. ? Engage in providing ?value ? added? services and promoting customer facing tools such as online portals. ? Perform tasks required to maintain integrity of data in relevant systems. Education/Experience: ? High School Diploma or GED required; College or equivalent degree preferred. ? Minimum of 2 years customer service-related experience required ? Requires some work experience and intermediate level knowledge obtained through training or on-the-job experience in customer order management, account management or in the supply chain field. Skills: ? Communication (Written and Verbal): Strong customer service skills and interpersonal skills. Communicates in a clear, organized, and precise manner with functional areas to drive the required response (Required) ? Strong ability to work independently and manage one?s time (Required) ? Strong ability to accurately document and record customer/client information (Required) ? Previous experience with computer applications, such as Microsoft Office Suite (Required) ? Cultural knowledge: Ability to understand, communicate and effectively interact with people across cultures and languages. (Required) ? Ability to learn new skills required to utilize internal systems like Order Management Systems (OMS) and Customer Relationship Management (CRM) Systems etc. (Required) This position is a mix of account management, logistics, and supply chain management. To be successful in this role you should have a knowledge of MS Excel. VLook up and HLook up will be heavily used and will be a bonus to know. This candidate will day to day will have consist of email-based communications, multiple meetings, order management, multi-tasking and escalating when there is a need to. This candidate will need to be a self-starter as they will work independently for the most part. Upon hire there will be a training period via zoom and in person with some classroom training. | |
ref: (350123)
less than 2 minutes ago
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