IT Support Specialist job in Overland Park, KS
Vacancy has expired
Overland Park, KS CorTech LLC
| Job Ref: | 352498 |
| Employer: |
CorTech LLC |
| Job Type: | Contract |
| Salary and Benefits: | 29.00/Per Hour |
| Remote: | No |
Location |
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| City: | Overland Park, KS |
| Post Code: | 66211 |
| Map: |
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Description |
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JobsRUs.com is seeking to hire an IT Support Specialist for our client in Overland Park, KS! Benefits Available! Pay Rate - $27-31/hr 1st Shift: Monday-Friday, 8:30am-5pm Job Description IT Support Specialist I responsibilities: ? Initial triaging and basic hardware, software support. o Triaging and escalating issues in Slack channel, over the phone, and in Service-now for our IT team. o T1 Support users remotely in slack channel. o T1 Support users remotely over phone. o T1 Support users remotely in our ticket system Service-Now. o Password resets and multifactor reset/setup. o Responsible for escalating to the proper team members/teams. ? On-site shipping & receiving of hardware for new hires and break/fix machines. o Imaging machines (Mac and PC) ? Inventory and asset management. Required Skills and Experience Knowledge proficiency: Basic familiarity with PC and Mac troubleshooting as well as Active Directory, SCCM and JAMF. - Excellent Customer Service and teamwork skills. - Good in-person, phone, and written communication skill; managing expectations, deescalating stressed users/situations. - Basic skills in working with tickets in ServiceNow ? updating; assigning; closing; sorting; filtering. - Basic break/fix for end-users - troubleshooting simple issues with connectivity; peripherals; hardware; and software. -Basic asset inventory and stock room tasks - scanning delivered hardware into inventory; arranging warranty repair and replacement of broken items; imaging new machines; cleaning and maintaining stock rooms; doing physical asset counts. - Creation of process documentation. - Prioritization and basic ticket queue management - Eagerness to learn the processes and procedures for IT | |
ref: (352498)
less than 2 minutes ago
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