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Customer Care Representative job in Colonial Heights, VA

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Colonial Heights, VA CorTech LLC

Job Ref:  352546
Employer:  CorTech LLC
Job Type:  Contract
Salary and Benefits:  17.00/Per Hour
Remote:  No

Location

City:  Colonial Heights, VA
Post Code:  23834
Map: 

Description

JobsRUs.com. is seeking to hire a Customer Care Representative for our client in Colonial Heights, VA!
Benefits Available!
Weekly Pay!
$17.00/Hour

Shift: Day.

You Should have experience delivering customer service via phone and experience working in a call center environment. Lack of experience means more time we must invest in training, coaching, development, and supervision. We need folks who can hit the ground running

Preference is Candidates that are Fluent in both English and Spanish

The individual will be required to pass the Agency background check and a separate client required background prior to the start date. The second background may take 2-3 weeks to complete. Company laptop provided. This is a contract position that can be extended up to 24 months. In addition, there may be a temp-to-permanent hire opportunity in the future.

Client currently offers a flexible work schedule with 3 days on-site, 2 days remote but this is subject to change at any point in the future.

RESPONSIBILITIES

Answer inbound calls, make outbound calls, respond to customer inquiries in a timely manner
Learn our portfolio of Energy Conservation programs
Uncover customer needs and interests, help customers navigate through our portfolio of Energy Conservation programs to understand which may be most beneficial
Discuss eligibility requirements as defined in the terms and conditions
Partner with program teams to ensure timely resolution of customer inquiries
Route customers to the appropriate Energy Conservation program

QUALIFICATIONS

Basic Qualifications High School Degree or Equivalent
Prior call center experience, prefer a minimum of 3 years prior experience in call center environment
Working knowledge of call center practices and technology
Polished verbal communication skills
Interpersonal skills, ability to quickly establish rapport with customers

Additional Qualifications

Schedule flexibility, evenings may be required occasionally in the future (until 8pm)
Saturdays may be required in future (one Saturday a month)
Due to compliance with U.S. export control laws and regulations, candidate must be a U.S. citizen, U.S. permanent resident, or have asylum or refugee status in the U.S.
ref: (352546)
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