Customer Support Specialist job in San Diego, CA
Vacancy has expired
San Diego, CA CorTech LLC
| Job Ref: | 353028 |
| Employer: |
CorTech LLC |
| Job Type: | Contract |
| Salary and Benefits: | 28.00/Per Hour |
| Remote: | No |
Location |
|
| City: | San Diego, CA |
| Post Code: | 92101 |
| Map: |
|
Description |
|
|
Are you looking for a customer service role? We are hiring for a customer service specialist for a globally known medical facility in San Diego. This is a remote position. Shift: 7am-4pm Payrate: $28/hour Benefits: 401K Health/Dental/Vision Weekly Pay (Every Friday) Job Summary: This position requires 1-5 years technical/customer support experience with the opportunity for accelerated growth. As a Customer Support Specialist you will be the first voice the client will hear and the first level of support. Your responsibility will be to accept inbound calls from doctors, nurses, pharmacies, and other healthcare entities; obtain the necessary information, attempt to resolve the incident or escalate if necessary. You will delegate pending callbacks to the appropriate Customer Support Specialist tiers. Documentation of the client???s name, concerns/complaints, facility and phone number is paramount before escalating tickets. Essential/Critical Functions: Follow necessary Customer Support protocols Interact with customers in a professional and enthusiastic manner via verbal and written communication Promptly answer support calls, document and transfer with a high level of urgency Accurately document client interaction in a professional manner Work well with people from different disciplines with varying degrees of technical experience while maintaining a positive attitude Organize caseload, troubleshoot assigned queue of cases and identify those that need escalation in a high-pressure environment Resolve open tickets and communicate resolution to the client to confirm satisfaction Use internal support applications to communicate professionally, effectively, and timely with the internal team and customers Support the field implementation team to successfully complete installations Coordinate and execute the shipment of parts and supplies to customers Education Requirements: Bachelors degree preferred Email resume to smaley@jobsrus.com to schedule a phone interview.## BD04123JD | |
ref: (353028)
1112 days ago
Back to search results