Complaint Management job in Baltimore
Vacancy has expired
Baltimore CorTech LLC
| Job Ref: | 353445 |
| Employer: |
CorTech LLC |
| Job Type: | Contract |
| Salary and Benefits: | 43.50-43.50/Per Hour |
| Remote: | No |
Location |
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| City: | Baltimore |
| Post Code: | 21030 |
| Map: |
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Description |
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Requirements: Onsite daily - Locals only Job Overview: Join our team as a Quality Assurance Representative in Baltimore, MD, focusing on Field Action Operations within the North America Region. Under the guidance of the PMQ Field Action Manager, you will play a crucial role in interacting with internal and external customers to provide information and support regarding products and services. Duties and Responsibilities: Execute logistical processes for BD field actions, including communication with distributors, administrative activities, and recall effectiveness checks. Interact with external customers throughout the field action process. Resolve customer concerns, pinpoint problems, offer solutions, and ensure customer satisfaction. Maintain a positive image when interacting with customers under difficult circumstances. Document information in the system and communicate directly with the Quality Team. Triage complex customer inquiries, minimize hand-offs, and route calls to appropriate departments. Make outbound calls to verify corrective action notifications and navigate large medical facilities. Provide training to personnel involved in the complaint process. Participate in training classes and maintain competencies through ongoing education. Interact with cross-functional teams, demonstrating technical competencies in various areas. Remain current in product knowledge and complaint handling systems. Provide training to peers as requested by management. Raise escalated concerns to the next level of management. May perform other duties as required. Minimum Requirements/Knowledge: Knowledge of Quality System standards and regulations, including 21 CFR 803 & 820, ISO 13485, and Canadian Regulations. Product knowledge: understanding of product usage and differentiation between significant and non-significant health risks. Ability to handle complex customer inquiries and process purchase orders. Proven ability to maintain a professional demeanor in high-pressure situations. Excellent customer service skills and attention to detail. Skills: Ability to think independently and take ownership. General knowledge of producing metrics and building reports. Strong analytical, deductive reasoning, and listening skills. Excellent written and verbal communication skills. Strong interpersonal skills and project management skills. Ability to identify creative solutions to complex customer issues. Excellent time management and multitasking skills. Works well in a team environment. Strong personal commitment to quality, customer service, and patient safety. Continuous and versatile learner. Education: BA or BS degree preferred, or a combination of education and relevant experience. Certifications: Licensed Medical Professional desired, such as Registered Nurse (RN), Med Technologist, Biomedical Engineer. Experience: Minimum 1+ years of experience with Medical terminology, Nursing, Clinical, or laboratory knowledge and familiarity with BD products. Minimum 2+ years of experience in complaint handling, medical device industry, customer relations, complaint trending, FDA/ISO regulations. Ready to contribute to our Field Action Operations team in Baltimore? Apply now and be part of our commitment to quality and customer service. BD04123JD | |
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