Customer Order Management Representative - Hybrid job in Nashville, TN
Vacancy has expired
Nashville, TN CorTech LLC
| Job Ref: | 353974 |
| Employer: |
CorTech LLC |
| Job Type: | Contract |
| Salary and Benefits: | 22.00/Per Hour |
| Remote: | No |
Location |
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| City: | Nashville, TN |
| Post Code: | 37214 |
| Map: |
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Description |
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JobsRUs.com is seeking to hire a Customer Order Management Representative for our client in Nashville, TN! Benefits Available! Weekly Pay! Pay Rate - $20-24/hr 1st Shift: 8am-5pm. Hybrid role - Monday and Tuesday in office, Wednesday-Friday remote. Job Description Act as the single-point-of-contact for assigned customer accounts; managing the entire order life cycle to ensure orders are processed on time. Key Responsibilities: Responsible for assigned customer accounts for the entire order life cycle (from new customer set-up, order entry/modification, escalations; responsibilities might include logistics management) to ensure orders are shipped to agreed deadline Act as the single-point-of-contact to customers, parts distribution centers and/or manufacturing plants and cross functional departments to process and fulfil customer orders; providing accurate documentation and continual communication to customer throughout the process. Take ownership of and resolve complex customer inquiries through extensive research, a detailed understanding of processes, systems, and practices; provide timely and informative responses as per the Service Level Agreement. Request support from the next appropriate level of customer support for complex escalations/issues providing documentation throughout the process. Maintain accurate records of all internal and external interactions in the appropriate database/system. Ensure customers comply with export polices and ensure required export/shipping documentation is compiled to the relevant legislation. Act as liaison between the customer and aftermarket and/or manufacturing location for quality issues; submit Material Non-Conformance or Process Non-Conformance claims via the Quality Management System. Knowledge of Quality Management Systems. Support Supervisor with hosting customer visits at local facility. Prepare and distribute standard and customized internal and customer reports. Understand Customer Order Management policies, procedures, and metrics. Support Customer Order Management departmental goals and initiatives to become a more proactive customer support organization. Participate in/lead process improvement projects. The day-to-day activities includes customer service, customer support, working in a customer order management environment, and understanding expectations of supply chain. This candidate will be working on accounts and closely with customers while checking the status of orders. Role will be extended if not hired on after assignment. The ideal candidate will have more than 1 year of experience. Top 3 Skills 1. Communication 2. Supply Chain Experience 3. Excel familiarity | |
ref: (353974)
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