Customer Service Representative job in Atlanta, GA
Vacancy has expired
Atlanta, GA CorTech LLC
| Job Ref: | 354998 |
| Employer: |
CorTech LLC |
| Job Type: | Contract |
| Salary and Benefits: | 20.45/Per Hour |
| Remote: | No |
Location |
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| City: | Atlanta, GA |
| Post Code: | 30313 |
| Map: |
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Description |
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JobsRUs.com. is seeking to hire a Customer Service Representative for our client in Atlanta, GA! Benefits Available! Weekly Pay! $20.45/Hour Shift time ? 8am- 5pm cst This role is responsible for providing dedicated support for our customers and business partners by processing orders and inquiries. The CSTM will research and resolve issues for our Customers and business partners using CCR order management systems based on established service level agreements. Key Activities: Provides single point of contact for Customers. Responsible for receiving phone calls and emails from customers or internal stakeholders and entering them into the Inquiry Database. Customer issues and resolutions must be captured and documented correctly. Manage Customer Orders - Create orders as needed to meet Customer Requested arrival dates while minimizing cost to serve. Responsible for working with appropriate CCR stakeholders in Sales/Brokers and Product Supply System to resolve issues and provide resolution to customers. The work is transactional and focuses on resolving issues for one order at a time. Understand performance metrics and improve quality, speed, and capabilities to meet or exceed goals. Recognize trends with customers? orders and issues. Evaluate, suggest, and work with Manager to reduce customer order issues. Recommend systems and process improvements for Product Order Management. Ad hoc projects ? Assist Product Order Management with special projects as needed. Key Skills: Strong customer service, problem solving, issue resolution, quick thinking and great communication and writing skills. Building collaborative relationships with Product Supply System operational staff. Knowledge of CCNA PSS, Order Management, and Customer Services processes and systems. Sense of urgency, Very detail oriented, and able to provide clear and thorough documentation in the Inquiry Database. Must be able to operate independently with minimal daily supervision. Express ideas precisely, persuasively and effectively; listens and responds appropriately to Customers and co-workers and all levels of management in an effective, professional manner. Commitment to and passion for continuous improvement. Systems used: SAP, SAP CRM tool, Excel and Pivot Tables, Genesys SoftPhone, SharePoint Knowledge Management, Lotus Notes Knowledge database, shared Outlook inboxes, Cimpro, oracle Transportation Management Possible types of activities managed: Order entry; Expedited orders; Customer order change request; Customer pick up; Customer credits; Transportation issues; Product cuts; General product information; Over, short, and damaged process; Transportation method change; Process order changes based on delivery block reports; Credit hold resolution; Vendor managed inventory; Duplicate, missing, or incorrect orders; Website troubleshooting; Identification and correction of EDI order issues; System uploads for large orders and returns; Website Registration assistance; Transportation Pool Schedules; Order scrubbing to adhere to CCR policies; Item Conversion; Combining two or more orders to ship together. Primary Responsibilities Provides single point of contact for Customers. Responsible for receiving phone calls and emails from customers or internal stakeholders and entering them into the Inquiry Database. Customer issues and resolutions must be captured and documented correctly. Manage Customer Orders - Create orders as needed to meet Customer Requested arrival dates while minimizing cost to serve. Responsible for working with appropriate CCR stakeholders in Sales/Brokers and Product Supply System to resolve issues and provide resolution to customers. The work is transactional and focuses on resolving issues for one order at a time. Recommend systems and process improvements for Product Order Management. Ad hoc projects ? Assist Product Order Management with special projects as needed. Education: Required: High School diploma; GED equivalent Preferred: Undergraduate degree in Business Administration, Logistics, Supply Chain, or equivalent work experience Experience: Required: 1 year Customer Facing role; Preferred: 3 years Customer Facing role; Skills: Required: Superior Communication skills; Excellent technical skills (SAP, SAP IC, Microsoft Excel, Microsoft word, sharepoint); Excellent problem solving skills; Customer relationship skills; People relationship skills Preferred: Manage customer issues, analyzing opportunities and providing system and process solutions that meet or exceed Customer expectations; Proven record of successful Customer relationship skills; Proven Communication skills; Proven Operational experience. | |
ref: (354998)
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