Service Management Analyst job in Islandia, NY
Vacancy has expired
Islandia, NY CorTech LLC
| Job Ref: | 355769 |
| Employer: |
CorTech LLC |
| Job Type: | Contract |
| Salary and Benefits: | 30.00/Per Hour |
| Remote: | No |
Location |
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| City: | Islandia, NY |
| Post Code: | 11749 |
| Map: |
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Description |
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JobsRUs.com. is seeking to hire a Service Management Analyst for our client in Islandia, NY! Benefits Available! Weekly Pay! $30.00/Hour Shift:8:00AM-5:00PM "Must be able to pass a pre-employment background check." North America Center of Excellence (NA CoE) BT Service Management analyst will assist with the day-to-day support of BT Service Management for North America. This includes Bimbo Bakeries USA and Bimbo Canada end-user escalations to the various vendors/partners for service management processes. He or she will work closely with various departments/levels throughout the company to address BT services. He or she will collaborate with the various Grupo Bimbo BT teams to identify service management opportunities with both internal support teams and BT service partners. The ideal candidate will have both an understanding and concern for the highest levels of customer service. PRINCIPAL ACCOUNTABILITIES Develop and maintain internal knowledge documentation library Identify and develop reports identified by support teams Work with both internal and external support teams to identify support processes, knowledge documentation Assist with design requirements for self-service incidents and request forms Work with BT partners as required Identify opportunities in Service Management and work with internal support teams/BT partners to improve the service area (i.e. request fulfillment, incident resolution) Responsible for BT Service Management training program (documentation, scheduling, training, FAQs) Exceptional prioritization and project management skills Performs special projects as assigned by management BACKGROUND / EXPERIENCE Minimum of Associates degree or higher in business or related discipline. Experience in customer service Experience in BT/BT Service Management Comfort level with a very high volume, fast-paced operation in a time-sensitive environment. Excellent interpersonal & problem-solving skills, written and verbal communication skills. High level of proficiency with Microsoft Office products, particularly Word, Excel, and PowerPoint ServiceNow experience required Training experience required | |
ref: (355769)
less than 2 minutes ago
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