Technical Support Rep job in Newport News, VA
Vacancy has expired
Newport News, VA CorTech LLC
| Job Ref: | 356964 |
| Employer: |
CorTech LLC |
| Job Type: | Contract |
| Salary and Benefits: | 21.00/Per Hour |
| Remote: | No |
Location |
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| City: | Newport News, VA |
| Post Code: | 23606 |
| Map: |
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Description |
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JobsRUs.com is seeking to hire a Technical Support Rep for our client in Newport News, VA! Pay rate: 21.00 Hybrid role Expectation of being on site on a rotation 8am-5pm initially 1hr unpaid lunch Serves as the customer service liaison between Corporate associates and the IT department for purposes of prompt incident resolution. No Supplier direct contact to the hiring manager. Responsibilities: The IT Support Technician is expected to provide technical support for any issue reported within Corporate standards. Develop a solid understanding of the relationship between hardware, software and business systems processes. Perform duties as requested by management. Heavily utilize training, documentation/knowledge, and peers to develop Troubleshooting and Research skills. Consistently document and troubleshoot any reported issue. Develop and maintain strong relationships within the IT department. Develop and maintain understanding of Corporate and IT policies and procedures. Develop good verbal and written communication skills. Develop ?creative thinking? in troubleshooting techniques. Develop solid customer service and follow-up skills. Comply with defined ITIL processes. The Assistant Technical Support Representative is the first point of contact for all our Associates. While providing a high level of customer service, the Assistant Technical Support Representative answers incoming calls, tracks information in a ticketing system, uses a knowledge base tool along with their own personal expertise to resolve incidents in a timely fashion. The Assistant Technical Support Representative escalates unresolved problem/issues/requests to the other support teams as required. Responsibilities: Heavily use training, documentation/knowledge, and peers to develop troubleshooting and research skills Consistently document and solve any reported issue Develop and maintain strong relationships within the IT department Develop and maintain an understanding of Corporate and IT policies and procedures Develop and maintain verbal and written communication skills Develop and maintain creative thinking in troubleshooting techniques Develop and maintain solid customer service and follow-up skills Stay in sync with defined processes In addition to the essential job functions described above, all associates will perform duties as requested by management Qualifications: 6 - 18 months relevant experience in a technical call center or comparable education preferred Prior experience supporting Windows 10 and Windows 11 required Experience supporting HP/Dell/Apple end user computer devices (desktops, laptops, and tablets) Experience in troubleshooting MS Office products required (2007 and O365/2013) Expertise in MS Outlook is highly preferred Experience with VPN related issues to support the teleworking community Experience with mobile devices preferred (Apple iOS and Android) Outstanding communication skills, both written and verbal Excellent customer service skills Familiarity with ITIL processes and methodologies is preferred | |
ref: (356964)
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