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Customer Service Representative job in Corona, CA

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Corona, CA CorTech LLC

Job Ref:  357480
Employer:  CorTech LLC
Job Type:  Contract
Salary and Benefits:  17.00/Per Hour
Remote:  No

Location

City:  Corona, CA
Post Code:  92880
Map: 

Description

JobsRUs.com is seeking to hire a Customer Service Representative for our client in Corona, CA!

Pay rate: 17.00

Work Hours: 7am-4pm with a 1 hour unpaid lunch, M-F.

Responsibilities:

· Phone Calls: Answering customer calls and assisting with any scenario presented.

· Emails: Answering customer emails within 24hrs and assisting with any scenario presented.

· Warranty Orders: Warranty issues should be resolved by supplying the customer with the fewest items necessary to resolve the issue.

· Capture inbound sales when appropriate.

Additional Duties:

· Demonstrate excellent customer service skills in resolving customer complaints and questions.

· Practice and ensure compliance with company policies and procedures.

· Thoroughly understand the Customer Relations manual.

· Maintain a professional and positive attitude.

Qualifications:

· 2+ years' meaningful work experience preferred.

· Strong written and verbal communication skills with ability to communicate across all levels of the organization.

· Ability to identify business critical issues quickly and navigate priorities based on last minute changes.

· Must be well organized, detail-oriented and have excellent time-management skills.

· Display a high level of integrity and professionalism.

· Ability to lead and empower individuals and teams.

· Proficient in Microsoft Office 365 Suite, especially Teams and Outlook.

· Ability to handle a fast-paced call center environment.
ref: (357480)
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