Client Services Specialist job in Nashville, TN
Vacancy has expired
Nashville, TN CorTech LLC
| Job Ref: | 361049 |
| Employer: |
CorTech LLC |
| Job Type: | Contract |
| Salary and Benefits: | 40.00/Per Hour |
| Remote: | No |
Location |
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| City: | Nashville, TN |
| Post Code: | 37203 |
| Map: |
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Description |
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JobsRUs.com. is seeking to hire a Client Services Specialist for our client in Nashville, TN! Benefits Available! This is a remote position. Weekly Pay! $40.00/Hour DESCRIPTION: Healthcare and marketing experience are not required for this role. Marketing experience is preferred. The top 5 skills we?re looking for are: REQUIRED: Experience with traffic/project management HIGHLY PREFERRED: Past experience working for a creative agency, printshop or internal creative/marketing department HIGHLY PREFERRED: Experience with Workfront or similar creative project management system (Asana, Wrike, etc) ? real work experience, not just viewing training videos PREFERRED: someone who is tech savvy and picks up new software easily PREFERRED: someone who is very organized and has a passion for data and analytics Communication Skills: The ability to clearly and effectively communicate with clients, team members, and other stakeholders. This includes listening actively, articulating thoughts clearly, and adjusting communication style to the audience. Organization and Time Management: Managing multiple tasks and deadlines efficiently. This involves prioritizing tasks, creating schedules, and keeping track of various projects and their progress. Problem-Solving: Addressing and resolving issues as they arise. This includes identifying problems, analyzing situations, and finding effective solutions while maintaining client satisfaction. Attention to Detail: Ensuring accuracy and thoroughness in all aspects of work. This includes reviewing documents, tracking progress, and managing client requirements with precision. Customer Service Orientation: Demonstrating empathy, patience, and professionalism when interacting with clients. Understanding client needs and maintaining a positive and helpful attitude. Team Collaboration: Working well with others to achieve common goals. This includes sharing information, supporting colleagues, and contributing to a cooperative work environment. Adaptability: Being flexible and open to changes. This involves adjusting plans or strategies in response to shifting priorities or unexpected challenges. Conflict Resolution: Managing and resolving conflicts or disagreements in a constructive manner. This includes negotiating solutions and maintaining professionalism. Empathy and Emotional Intelligence: Understanding and responding to the emotions and perspectives of clients and colleagues. This helps in building strong relationships and managing client expectations effectively. Negotiation Skills: Handling discussions about project scope, deadlines, and other critical aspects with clients and internal teams to reach mutually beneficial agreements Full Time hours no end date planned At HCA Healthcare, we are driven by a single mission: Above all else, we are committed to the care and improvement of human life. That's more than just a privilege. At HCA Healthcare, it is our calling. Since our founding more than 50 years ago, we have followed a vision of healthcare the way it should be: patient-centered, constantly evolving and constantly improving, practiced with integrity and compassion. We all have a role in making this vision a reality. Together, we can improve more lives in more ways. As part of the Marketing Services Organization (MSO) the Client Services Specialist II will be focused on project intake and workflow management to deliver on efficient and optimized shared services operations. This position will be responsible for facilitating marketing shared services at scale by coordinating the daily operations of a moderate scope of work that is visible and complex. This individual possesses a high level of sophistication when managing clients and daily activities. This includes serving as point of contact for a region of stakeholders for all incoming work requests to ensure client needs are matched with the proper service offering. This is a support role for the Marketing Services Operations Manager and is responsible for coordinating and monitoring requests and projects through each stage in the work lifecycle. General Responsibilities: Serves as a primary point of contact for a group of requesters throughout the work lifecycle to provide appropriate, relevant and responsive updates to stakeholders Independently handles client-facing communication and assists in the maintenance of a matrixed set of system notifications to provide excellent customer service to stakeholders Provides high level consultation and maintains subject matter expertise of service offerings Assists in driving operational excellence through partnership and collaboration across various high functioning teams Ensures efficient routing of requests across the MSO spectrum to ensure adherence to SLAs Coordinates and monitors requests and projects through each stage in the work lifecycle Assigns work, allocate resources, and manages capacity Builds intake forms, project templates, and workflows within project management platforms such as Workfront Requirements: RELEVANT WORK (Minimum amount of specifically related experience which is required to perform the role at this level. Experience Note in Other additional specific exp.) Less than 1 year 1+ years 3+ years 5+ years 7+ years 10+ years 15+ years Other preferred/required experience: EDUCATION:(Minimum formal academic training which typically provides the knowledge and skills necessary for successful job performance. Note in Other if experience may be substituted.) High School Graduate/Equivalent Associate?s Degree Required Bachelor?s Degree Preferred Bachelor?s Degree Required Master?s Degree Preferred Doctorate Degree Required in Medical Doctorate (MD) Required Doctor of Pharmacy (PharmD) Required Technical Training Other as Noted: OTHER/SPECIAL QUALIFICATIONS (Required licenses, certificates, specific skills, personal traits, e.g., RN, CPA, able to type 90 wpm, detail orientation.) Proven client support experience, customer-oriented and ability to adapt/respond to different types of personalities Ability to develop partnerships and be seen as trusted partner and resource with clients across internal and external stakeholders, offering consultation, solution-building and strategic support Exhibits solid written, verbal, and non-verbal communication skills with the ability to effectively interact with all clients and stakeholders throughout organization Collaborative with some experience working within complex, matrixed organizations Solid analytical skills and deadline driven, with ability to ensure quality while delivering on deadline and at pace Strong time management, organizational skills, and attention to detail with the ability to oversee the management of projects and requests in a fast-paced environment Assists in identifying ways to work more efficiently/effectively and improve operational processes Successful history of balancing priorities simultaneously, while working under tight time constraints and meeting deadlines Track record of learning and applying new technologies quickly Approaches project and customer challenges with respect, optimism, creativity, a collaborative spirit, an intentional mindset, and ingenuity | |
ref: (361049)
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