Technical Support Specialist job in Sioux Falls, SD
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Sioux Falls, SD CorTech LLC
| Job Ref: | 361247 |
| Employer: |
CorTech LLC |
| Job Type: | Contract |
| Salary and Benefits: | 22.00/Per Hour |
| Remote: | No |
Location |
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| City: | Sioux Falls, SD |
| Post Code: | 57107 |
| Map: |
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Description |
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JobsRUs.com. is seeking to hire a Technical Support Specialist for our client in Sioux Falls SD! Benefits Available! Weekly Pay! 22.00 per Hour 8a to 5p Utilizing strong troubleshooting and customer service skills, this 1st level response help desk technician will assist in answering customer calls, responding to service tickets, and setting up new equipment for onboarding customers to our SaaS solution called RightBytes. This role involves configuring kiosks, tablets, and various tech equipment to help our customers be more profitable and productive, while also working as part of an IT help desk support staff. Requirements: Serve as the first point of contact for customers seeking technical assistance over the phone or email. Perform remote troubleshooting through diagnostic techniques and pertinent questions. Receive and log client requests and own end-to-end customer interaction. Walk the customer through the problem-solving process while providing excellent customer service. Set up, configure, and support kiosks, tablets, and other tech equipment as part of the customer onboarding process for the RightBytes SaaS solution. Identify and suggest possible improvements to procedures. Document issues and solutions within a SharePoint/Microsoft Teams environment. Install, configure, and support multiple software applications. Experience and Education: Education and/or Experience: Associate?s degree (A.A.) in Information Technology; or one to three years of related experience and/or training; or an equivalent combination of education and experience. Communication/Language Skills: Excellent written and verbal communication skills. Ability to read and comprehend documents, simple instructions, and product labels. Technical Competencies: Tech-savvy with experience and knowledge in MS Office products (Excel & Word), as well as experience in configuring and supporting various tech equipment. Mathematical Skills: Strong analytical skills with the ability to calculate figures and amounts along with performing basic math functions. Reasoning Abilities: Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables. Strong analytical skills with the ability to identify opportunities. Behaviors/Work Environment/Other Requirements: All OLM Food Solutions employees and stakeholders must have uncompromising integrity and ethical standards. Accountability and Reliability. Our employees must work reliably under pressure to keep on task and meet deadlines. Passionate, Energetic, and Enthusiastic. Our employees possess a high energy level, focusing on execution with measurable results. We exhibit a ?can-do attitude? to maintain enthusiasm and provide encouragement through our demeanor. Strong Work Ethic. Our employees are fully committed and willing to do whatever it takes to drive the team and company brand into the future. Work/life balance is encouraged at OLM Food Solutions with the expectation that team members give 110% effort on the job. OLM Food Solutions is a fast-paced environment, and our employees must be driven to succeed. Customer Focused. Our employees keep the customer as their main focus while executing the daily responsibilities of their job. Supportive. Our employees possess emotional intelligence and common sense to support team members and appreciate the value of our culture, company, and brand. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Ability to lift and/or move up to 20 lbs. Ability to stand, walk, bend, kneel, stoop, crouch, and use hands to grip regularly. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Maintain a professional appearance and grooming standards as outlined. Mathematical Skills: Ability to add, subtract, multiply, and divide into all units of measure, using whole numbers, common fractions, and decimals. Personal Competencies: Extreme attention to detail and accuracy. Must be flexible to work days, nights, or weekends if necessary. Ability to work independently with minimal supervision yet be flexible and can work in a team environment. Safety: Must adhere to all safety rules, policies, and regulations in relationship to OSHA and OLM Food Solutions standards. This position will do equipment setups and customer IT support. Ideal candidate with have entry level IT knowledge and customer service skills | |
ref: (361247)
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