Customer Support Consultant job in Westbrook, ME
Vacancy has expired
Westbrook, ME CorTech LLC
| Job Ref: | 361611 |
| Employer: |
CorTech LLC |
| Job Type: | Contract |
| Salary and Benefits: | 28.62/Per Hour |
| Remote: | No |
Location |
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| City: | Westbrook, ME |
| Post Code: | 04092 |
| Map: |
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Description |
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JobsRUs.com. is seeking to hire a Customer Support Consultant for our client in Westbrook, ME! Benefits Available! Weekly Pay! $28.62/Hour Shift details:8:00AM-5:00PM DESCRIPTION: No travel required for this role Sample of software's used to do the role: Salesforce, SAP, Charge Bee, Guides, outlook inboxes TOP (3) REQUIRED SKILLSETS: Attention to detail. Computer Acumen ? cloud software, Microsoft 365 suite (excel, outlook, etc.) Professional Written and Verbal communication NICE TO HAVE SKILLSETS: Excel Knowledge Process Improvement experience (Lean Six Sigma) Accounting/Finance/Bookkeeping The Veterinary Software Business Services & Subscription team is looking to add another member to our growing team to help meet business demands; the role is a unique combination of accounting and customer service. This team is part of the Customer Success Virtual Operations division, a dynamic team that is focusing on improving the customer experience across all Veterinary Software billing functions. Performing variety of customer service activities for internal and external customers, providing information, resolving issues and ensuring customer satisfaction. Responding to customer phone and other communications, addresses questions/issues/problems/concerns. Data management through data entry, data updates, in excel or other billing management systems. PRIMARY DUTIES AND RESPONSIBILITIES: Supports quality management system and other compliance requirements. Monthly billing trigger to SAP for numerous Veterinary Software Products. Examples such as: Cornerstone Cloud & Subscription, Neo, evet, Hypro, and DB&R Generate reports (excel) and audit against monthly promotions and adjustments to send a billing file to SAP for monthly billing of product. Credit, Discount, or Adjustment Management for all Vet Soft products (Sales to Support) The role would receive request for pricing adjustments to a practice bill and would do the manual work to ensure said adjustment was made accurately and was approved via the correct process. Customer Facing Billing Representative: The role would be responsible for communicating with our customers about billing inquires surrounding VSS portion of the monthly statement. General client Billing Needs are handled by a different team but due to the complexity of some VSS subscription bundles we will act as the Tier II of billing questions for customers. Cancellation Processing: When an account chooses to leave a VSS product there are numerous elements to the cancellation that this role would perform to ensure the removal of access to the service as well as final billing accuracy. Quarterly Billing Audit by product: To ensure accurate charge capture across portfolio this role would conduct billing audit. We would start monthly to establish a base line of revenue capture and migrate to quarterly once we had confidence in our accuracy levels. Other data or VSS projects as assigned Research on billing addendums SOP/Documentation Hardware scheduling management | |
ref: (361611)
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