Customer Service job in Union City, CA
Vacancy has expired
Union City, CA CorTech LLC
| Job Ref: | 361693 |
| Employer: |
CorTech LLC |
| Job Type: | Contract |
| Salary and Benefits: | 23.50/Per Hour |
| Remote: | No |
Location |
|
| City: | Union City, CA |
| Post Code: | 94587 |
| Map: |
|
Description |
|
|
JobsRUs.com. is seeking to hire a Customer Service for our client in Union City CA! Benefits Available! Weekly Pay! $23.50/Hour Shift Details: 7:30AM to 4:30PM DESCRIPTION: If the position goes perm the company will move forward with the MVR check to confirm they are insurable to drive the company vehicle. Any driving will be done in a company car if it for the mail room. Looking for someone with: strong customer service background call center experience is a plus accounting background is a plus looking to grow flexible willing to learn good attitude good attendance record comfortable with Microsoft suite (excel, outlook, teams) Upbeat/bubbly/high energy personality Comfortable working in a fast paced environment Great customer service Self-motivated Familiar with Microsoft Suite (Outlook, Teams, Excel) Not looking for IT customer service/IT help desk/too analytical Previous experience in retail or call center is preferred Must have: 1-2 years of experience in a customer service role, such as retail or a call center This person will be doing a little of everything. No day is the same. Daily activities will include but not limited to: Orders Pick ups Claims Helping with mail delivery Operational support Working the switchboard/phones (at the beginning about 70%) 25 ? 50 calls per day Help with covering the front desk - letting executives know about meetings, manage lobby, take calls & transfer to correct dept Types of calls they may handle (all inbound from sales people/customers): Payments/questions on payments Change orders Missing order claims Delays Discrepancies on invoices vs. delivery Calls are done through Cisco systems on the computer Efficiently and properly execute in-bound internal and external customer calls [customer accounts & salespersons], fulfilling orders, providing pricing information, order delivery information, and any unique scenario defined by the call. Provide special attention to the detail required by some high profile/high volume accounts in the manner and at the level of service those accounts require and expect. ESSENTIAL FUNCTIONS: Key external customer and salesperson orders into Order Entry in SAP Ability to confidently call upon account contacts and discuss sales history and promotional items and/or new items featured at Client Provide essential information to all customers, including but not limited to sales history, delivery information, pricing, permit information and collection Update customer master record information Write/key customer and salesman pick-ups Make Sales Division determinations on Hold Items and obtain proper approval to release the item for delivery to the customer Communicate effectively and with results at all critical steps in the fulfillment of an order (e.g., order entry, data processing, warehouse picking, customer pick-up/delivery). Readily and openly communicate with internal customers [sales personnel] regarding the status of their order fulfillment, including permit restrictions, credit restrictions, out of stock situations and their failure to meet order deadlines. Ability to work with them to find alternative solutions to those situations. | |
ref: (361693)
less than 2 minutes ago
Back to search results