Customer Order Management Representative job in Nashville, TN
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Nashville, TN CorTech LLC
| Job Ref: | 362189 |
| Employer: |
CorTech LLC |
| Job Type: | Contract |
| Salary and Benefits: | 24.00/Per Hour |
| Remote: | No |
Location |
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| City: | Nashville, TN |
| Post Code: | 37214 |
| Map: |
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Description |
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JobsRUs.com is seeking to hire a Customer Order Management Representative for our client in Nashville, TN! Benefits Available! Weekly Pay! Hybrid Schedule! Pay Rate - $24/hr 1st Shift: Monday-Friday, flexible start time and end time must be between 5pm and 7pm. 1-2 hours are mandatory on Saturday, with adjustments to start and end time during the week to accommodate for the Saturday hours. Monday and Tuesday in office, Wednesday through Friday remote. Job Description Act as the single-point-of-contact for assigned customer accounts; managing the entire order life cycle to ensure orders are processed on time. This role is not a call center position. The day-to-day activities includes customer service, customer support, working in a customer order management environment, and understanding expectations of supply chain. This candidate will be working on accounts and closely with customers while checking the status of orders. The candidate should also have some SOX experience and experience with credit and debits. The ideal candidate will have at least 1 year of experience. Key Responsibilities: Responsible for assigned customer accounts for the entire order life cycle (from new customer set-up, order entry/modification, escalations; responsibilities might include logistics management) to ensure orders are shipped to agreed deadline. Act as the single-point-of-contact to customers, parts distribution centers and/or manufacturing plants and cross functional departments to process and fulfil customer orders; providing accurate documentation and continual communication to customer throughout the process. Take ownership of and resolve complex customer inquiries through extensive research, a detailed understanding of processes, systems, and practices; provide timely and informative responses as per the Service Level Agreement. Request support from the next appropriate level of customer support for complex escalations/issues providing documentation throughout the process. Maintain accurate records of all internal and external interactions in the appropriate database/system. Ensure customers comply with export polices and ensure required export/shipping documentation is compiled to the relevant legislation. Act as liaison between the customer and aftermarket and/or manufacturing location for quality issues; submit Material Non-Conformance or Process Non-Conformance claims via the Quality Management System. Knowledge of Quality Management Systems. Support Supervisor with hosting customer visits at local facility. Prepare and distribute standard and customized internal and customer reports. Understand Customer Order Management policies, procedures, and metrics. Support Customer Order Management departmental goals and initiatives to become a more proactive customer support organization. Participate in/lead process improvement projects. Top 3 Skills 1. Communication 2. Supply Chain Experience 3. Excel familiarity | |
ref: (362189)
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