Service Writer job in Dearborn, MI
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Dearborn, MI CorTech LLC
| Job Ref: | 363003 |
| Employer: |
CorTech LLC |
| Job Type: | Contract |
| Salary and Benefits: | 25.00/Per Hour |
| Remote: | No |
Location |
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| City: | Dearborn, MI |
| Post Code: | 48120 |
| Map: |
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Description |
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JobsRUs.com is seeking to hire a Service Writer for our client in Dearborn, MI! Benefits Available! Weekly Pay! Pay Rate - $25/hr 1st Shift: Monday-Friday, 7am-3pm while training, after training you'll join a rotation and work 11am-7pm occasionally Job Description Serves as primary customer contact to promote quality customer service and increase business within the branch location. Key Responsibilities Serves as the primary point of contact with customers either on the phone or at the branch, developing positive relationships with key customers. Analyze customers needs, gathers pertinent information, and opens work orders; provides quotes, develops claims, prepares repair plans, schedules work, and provides status updated to customers on repair work Creates complex work orders including, diagnostic plans, quotes and repair plans by determining the length of repair based on parts and labor availability; reviews plans with the Service Supervisor/Team Lead prior to customer contact. Works with the Service Supervisor and/or Team Lead to schedule job assignments Develops positive relationships with key customers; resolves customer concerns regarding the client or distributor warranties; explain charges to customers Monitors key performance metrics for the workshop, including labor productivity and customer satisfaction Looking for someone who has worked in a customer facing position in the automotive industry. | |
ref: (363003)
less than 2 minutes ago
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