Client Solution Specialist- Medical Device job in Salt Lake City
Salt Lake City CorTech LLC
| Job Ref: | 364013 |
| Employer: |
CorTech LLC |
| Job Type: | Contract |
| Salary and Benefits: | 20.84-20.84/Per Hour |
| Remote: | No |
Location |
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| City: | Salt Lake City |
| Post Code: | 84123 |
| Map: |
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Description |
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JobsRUs.com is seeking a motivated and detail-oriented Client Solution Specialist to join our dynamic team in the Medical Devices industry. This role is pivotal in driving client satisfaction and ensuring that our cutting-edge medical solutions effectively meet the needs of healthcare professionals and facilities. The ideal candidate will harness their deep understanding of our products and services to provide exceptional support and training to clients, facilitating the seamless integration of our medical devices into their existing workflows. Your proactive approach will contribute significantly to client retention and the development of long-term partnerships, while your strong communication skills will allow you to present complex technical information clearly and effectively. Join us in our mission to improve healthcare outcomes by delivering best-in-class solutions to our valued clients. Shift 7AM-4:30PM M-F Pay: $20.84/Hr Benefits: Medical, dental, vision 401k Essential Duties & Responsibilities ? Manage all incoming contacts (phone, email, chat, etc.) per service and support guidelines detailed in process flows, Standard Operating Procedures, Customer Service Level Agreements, and departmental Operating Level Agreements. Document interactions in appropriate systems. ? Create and manage multiple customer service requests, including warranty and non-warranty repairs, preventive maintenance requests, etc. with the highest level of support professionalism. ? Meet or exceed key performance metrics of customer satisfaction, 1st call resolution, knowledge base utilization and Field Sales Satisfaction. ? Utilize knowledge base to resolve customer inquiries and achieve department metrics. Develop new solutions to frequently occurring problems. ? Manage Service Requests (RMAs) for customer-returning medical devices, including acquiring Purchase Orders for billable services. Knowledge, Skills & Qualifications ? Experience with working in a Customer Call Center environment (1-2 years) ? Experience with using Enterprise Resource Planning systems (i.e., Oracle EBS) (1-2 years) ? Experience in troubleshooting biomedical or electro-mechanical devices (1 year) ? Fluent in English/French for both verbal and written communication Education and Experience ? High School diploma or GED equivalent ? Associate of Science in Biomedical Technology or similar preferred ? 1 year minimum, 2 preferred | |
ref: (364013)
less than 2 minutes ago
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