Customer Support Representative job in Toledo, OH
Toledo, OH CorTech LLC
| Job Ref: | 364288 |
| Employer: |
CorTech LLC |
| Job Type: | Contract |
| Salary and Benefits: | 20.00/Per Hour |
| Remote: | No |
Location |
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| City: | Toledo, OH |
| Post Code: | 43659 |
| Map: |
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Description |
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JobsRUs.com. is seeking to hire a Customer Support Representative for our client in Toledo Oh! Benefits Available! Weekly Pay! $20.00/Hour Shift Details: 8:00AM - 6:00PM DESCRIPTION: Purpose Of the Job: The call center agent is the first point of contact to address direct and indirect customer inquiries, regarding Client products and services. The Agent is responsible for ensuring that all questions are handled in a professional and mutually beneficial manner and in accordance with Client standards. Job Responsibilities: Provide quality service to internal and external customers. Handle incoming customer calls, emails and web inquiries regarding Client products and warranties Ensure a timely and professional response Enter all relevant information regarding inquiries into Client system Provide detailed step-by-step instructions to customers concerning website navigation and browsing, warranty claim or claim status, or product information Advise customers on newly available products and programs to promote the OC brand and drive overall sales Follow up with customers as requested Metrics: Call quality score Customer feedback Information accuracy Adherence to schedule Attendance Experience: Building materials experience desirable 1-3 years prior customer service experience Prior experience working in a team environment Demonstrated ability to work independently Knowledge, Skills and Abilities: Strong oral and written communication skills Proficient typing skills General business acumen Proficient working knowledge of the MS Office Suite including Outlook, Word, and Excel Capable of quickly and accurately identifying customer needs, solving problems systematically, using sound business judgment, and following through on commitments Strong team building, customer service, planning and organizing skills High attention to detail with the ability to handle multiple priorities Ability to excel in a fast paced and ever-changing work environment Ensures personal accountability Quickly learns and adapts to change Inquisitive and curious Minimum Qualifications: High School diploma or equivalent (associate or bachelor's Degree preferred) At least one year work experience in a customer facing environment | |
ref: (364288)
11 days ago
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