Helpdesk Support job in Baltimore, MD
Baltimore, MD CorTech LLC
| Job Ref: | 365085 |
| Employer: |
CorTech LLC |
| Job Type: | Contract |
| Salary and Benefits: | 33.00/Per Hour |
| Remote: | No |
Location |
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| City: | Baltimore, MD |
| Post Code: | 21201 |
| Map: |
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Description |
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JobsRUs.com is seeking to hire Help Desk Support for our client! Benefits Available! Weekly Pay! Pay Rate - $33/hr Job Description While working in a team environment to trouble, configure, and deliver software solutions to the Defense Commissary Agency?s customers and employees. In this role, you will be working with a variety of cutting-edge technologies such as payment solutions, e-commerce, loyalty solutions, point of sale, reporting and payment technologies Grocers require to run their business. This role will report to the Helpdesk Manager. POSITION SUMMARY & KEY AREA OF RESPONSIBILITY: This position is responsible for supporting clients and configuring software solutions to meet customer needs and drive business value. This role requires a combination of dedication and skill that enables a candidate to instill confidence in our expertise in implementing POS solutions Specific Responsibilities include: ? Planning, installing, configuring, maintaining, and supporting all applications and hardware ? Ability to communicate with all levels of co-workers and management a must to perform this job successfully ? Responsible for troubleshooting hardware and software issues on a timely basis to adhere to the contractual SLAs ? Monitor and analyze Helpdesk entries to ensure client needs are properly met ? Perform daily monitoring of all applications and data links ? Organize and coordinate activities associated with installation, deployment, and upgrade of software, hardware ? Provide on-going education and training to users ? Propose changes or solutions to products and services for optimal business results ? Investigate customer relationship problems, and analyzes business processes ? proposes business solutions and services needed to satisfy customer requirements ? Answer incoming phone calls and monitor helpdesk phone queues for customer support and troubleshooting. BASIC QUALIFICATIONS: ? Bachelor of Science degree in Information Technology or 5+ years of IT/Software Application Support ? CompTIA Security+ Certification ? Active DOD Security Clearance at the Secret Level or higher ? Knowledge of IT operations in a government environment ? Strong technical ability ? Excellent written and oral communication skills ? Excellent leadership skills ? Excellent reporting skills ? Ability to multi-task ? Strong interpersonal skills ? Fluent in the use of the English language ? Ability to work independently ? Ability to work flexible hours PREFERRED QUALIFICATIONS: ? Previous experience working on an IT Service Desk supporting 500+ customers ? 5+ years of IT Experience working with the United States Government ? Experience with software deployment and application support ? Excellent technical troubleshooting skills | |
ref: (365085)
less than 2 minutes ago
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