Power Generation Service Coordinator job in Santa Fe Springs, CA
Santa Fe Springs, CA CorTech LLC
| Job Ref: | 366803 |
| Employer: |
CorTech LLC |
| Job Type: | Contract |
| Salary and Benefits: | 34.00/Per Hour |
| Remote: | No |
Location |
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| City: | Santa Fe Springs, CA |
| Post Code: | 90670 |
| Map: |
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Description |
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JobsRUs.com is seeking to hire a Power Generation Service Coordinator for our client in Santa Fe Springs, CA! Benefits Available! Weekly Pay! Pay Rate - $34/hr 1st Shift: Monday-Friday with flexible hours (7am-5pm) with mandatory overtime Job Description Serves as primary customer contact to promote quality customer service and increase business within the branch location. This onsite role in Santa Fe Springs, CA will be supporting the mechanisms for the service supervisors plus monitoring submissions, warranty claims and following up on quotes. The candidate will also need to know the following. Knowledge of Diesel and/or Nat Gas engines Knowledge of Power Generation, ATS, and Load bank equipment Previous experience in a service related field Previous experience with scheduling service personnel Familiar with estimating/quoting Computer Literate; basic understanding of QSOL, Insite, InPower Flexible work hours Key Responsibilities: Serves as the primary point of contact with customers either on the phone or at the branch, developing positive relationships with key customers. Analyze customer?s needs, gathers pertinent information, and opens work orders; provides quotes, develops claims, prepares repair plans, schedules work, and provides status updated to customers on repair work. Creates complex work orders including, diagnostic plans, quotes and repair plans by determining the length of repair based on parts and labor availability; reviews plans with the Service Supervisor/Team Lead prior to customer contact. Works with the Service Supervisor and/or Team Lead to schedule job assignments Develop positive relationships with key customers; resolves customer concerns regarding with the client or distributor warranties; explain charges to customers Monitors key performance metrics for the workshop, including labor productivity and customer satisfaction. Qualifications and Competencies: Diagnostics Application - Translates customer complaints to develop troubleshooting plan; troubleshoots issue following guided work flows, procedures, specialized equipment such as mechanical and electronic service tools, and diagnoses computer software to isolate failed components to enable a successful repair; validates repair by duplicating complaint to ensure it has been resolved; documents results of troubleshooting in business systems to communicate what has been done for payment and historical tracking. Warranty Process - Analyzes customer issues to verify root causes of failure and associated progressive damage using published service information; interprets the warranty administration manual to determine eligibility for coverage and claim requirements; identifies items associated with repair that can be covered and communicates to stakeholders; files a claim in the appropriate system using proper documentation and requirements to receive accurate settlement. Technical Escalation - Obtains technical issue information and utilizes available resources including data management tools; elevates issues to a higher level of expertise, balancing timeliness of customer response with investigation efforts; captures all troubleshooting steps in the appropriate database in order to ensure seamless transitions and accurate response to ticket resolution in a timely manner. Service Documentation - Creates and verifies customer, equipment and technical information; captures specific data using required service tools; follows procedures and documents required information in the service management system to have an accurate record of the work done. Electronic Service Tool Application - Identifies the suite of available hardware and software tools required for a service event; utilizes the appropriate electronic tool set to maintain the product or diagnose and troubleshoot an issue; interprets electronic tool results or recommendations to determine next steps for service resolution. Communicate effectively - Developing and delivering multi-mode communications that convey clear understanding of the unique needs of different audiences. Manage conflict - Handling conflict situations effectively, with a minimum of noise. Customer focus - Building strong customer relationships and delivering customer-centric solutions. Directs work - Providing direction, delegating, and removing obstacles to get work done. Financial acumen - Interpreting and applying understanding of key financial indicators to make better business decisions. Instills trust - Gaining the confidence and trust of others through honesty, integrity, and authenticity. Education, Licenses, Certifications: Technical trade school/ vocational diploma or certification or equivalent experience required. This position may require licensing for compliance with export controls or sanctions regulations. Experience: Requires significant and/or in-depth knowledge obtained through specialized training. Top 3 Skills 1. Generator knowledge 2. Field Service Knowledge 3. Organization and prioritization | |
ref: (366803)
2 days ago
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