Customer Service Assistant Hybrid job in Hanover, PA
Hanover, PA CorTech LLC
| Job Ref: | 367120 |
| Employer: |
CorTech LLC |
| Job Type: | Contract |
| Salary and Benefits: | 19.85/Per Hour |
| Remote: | No |
Location |
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| City: | Hanover, PA |
| Post Code: | 17331 |
| Map: |
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Description |
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8:30-4:30 M-F Hybrid ? Remote Mon & Fri and Onsite Tues-Thurs Assignment will be at least through December. Possible extension and slight potential to convert but no guarantee Support associate team member will support our customers via phone, email, and data entry. DSD support associates are responsible for processing customer orders in a database management system to the transportation team and plants. DSD Support associates promise excellent care and customer experiences. Must be goal-oriented and can thrive in an upbeat and fast-paced environment. Exceptional customer service skills are key, and enthusiasm to grow and learn is a must. What you?ll want to consider when applying: ? Experience ? I get customers and colleagues comfortable through active listening, smiling, and reassuring their needs. ? I show that I care by being real and expressing my intentions. ? I will deliver mind blowing customer service by using my critical thinking skills. ? I understand my support affects customers and cross functional teams. ? Efficiency ? I have a massive sense of urgency. ? I will provide accurate and timely information. ? I am mentally present and focused. ? I am organized and prepared. ? I have strong attention to detail. ? I can balance multiple tasks. ? I can prioritize work received and complete in a timely manner utilizing sound judgment in making and implementing corrective action. ? I am proficient with Microsoft Office Applications, Digital workflow enterprise systems, database management system such as SAP. ? Image ? I project a professional image, positive energy, and welcome feedback. ? I am a team player who focuses on individual and team goals. ? I take ownership in my tasks and written/verbal communications. ? I am passionately focused on self-improvement and learning. ? I exhibit confidence in self and others on the team to inspire and motivate. ? I will represent the Campbell?s Values with pride. Daily: ? Deliver timely, thorough responses to all telephone and/or email inquiries from independent distributor partners (IDP), sales managers, DSD operations personnel, etc. as well as maintain a tracking mechanism for such inquiries. ? Process and support any DSD plant or IDP set up changes. ? Initiate Plant Closes to ensure IDP route orders are processed to the Plant, including accelerations as needed. ? Process Special IDP Orders in a Database system. ? Audit transactions/set up daily through integrity reports. ? Process any IDOC errors, interface errors, open orders, etc. ? Review and action on shared email boxes and Service Now daily. ? Test, support and implement any new systems and process changes. ? Document all work processes as required. ? Provide support to independent distributors regarding several areas including, but not limited to, order management, IDP Settlement, plant closes, documenting calls in our call tracking software, and forwarding issues to the appropriate department for resolution. ? Ensure quality standards and compliance with policies and procedures are achieved when resolving independent distributor issues. ? Draft and submit Independent Distributor communications as relates to Support. ? Assist with order processing errors, product planning, cycle count changes, nightly error reports for the warehouse locations. ? Maintain relationships with all levels of cross functional teams in sales, operations, Independent Distributors, etc. ? Provide support to the plant teams on ?How to? and process questions in SAP. ? Provide Holiday support and Saturday hours as needed to support. ? Perform other job-related projects, duties and assignments as directed by management. Education: ? Associate Degree or A minimum of 2 years of related experience required Physical Requirements: The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision. While performing the duties of this job, the employee is regularly required to sit, talk, or hear, and use hands to finger, handle, or feel. The employee is occasionally required to stoop or kneel. | |
ref: (367120)
11 days ago
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