Billing Support Consultant job in Westbrook, ME
Vacancy has expired
Westbrook, ME CorTech LLC
| Job Ref: | 367248 |
| Employer: |
CorTech LLC |
| Job Type: | Contract |
| Salary and Benefits: | 28.80/Per Hour |
| Remote: | No |
Location |
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| City: | Westbrook, ME |
| Post Code: | 04092 |
| Map: |
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Description |
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JobsRUs.com is seeking to hire a Customer Support & Billing Consultant for our client in Westbrook, ME! Benefits Available! Weekly Pay! $28.80/Hour Shift: Mon-Fri, Flexible 8 AM - 6 PM Hybrid. We?re seeking an intermediate-level professional with 4+ years of experience who brings strong data analysis skills and working knowledge of Excel functions such as SUM, VLOOKUP, or XLOOKUP. The ideal candidate will have excellent deductive reasoning and analytical abilities to troubleshoot and resolve issues, along with sharp attention to detail and strong technical record-keeping skills. Preferred candidates will also be highly organized, capable of managing multiple tasks independently, and comfortable navigating change. Strong interpersonal and communication skills are important, especially when interacting with both internal and external customers in potentially complex or sensitive conversations. Our client is looking to add another member to their growing team to help meet business demands; the role is a unique combination of bookkeeping and customer service. This team is part of the Customer Success Virtual Operations division, a dynamic team that is focusing on improving the customer experience across all Veterinary Software billing functions. Performing variety of customer service activities for internal and external customers, providing information, resolving issues and ensuring customer satisfaction. Responding to customer emails, phone and other communications, addresses questions/issues/problems/concerns. Data management through data entry, data updates, in excel or other billing management systems. PRIMARY DUTIES AND RESPONSIBILITIES: . New contract/order processing in a manner aligned with standard operating procedures and other compliance requirements. . Invoice management for all VetSoft Products. Entry, Credit, Discount, etc. (Sales to Support) Customer Facing Billing Representative o The role would be responsible for communicating with our customers about billing inquires surrounding the Veterinary Software portion of the monthly statement. o General client Billing Needs are handled by a different team but due to the complexity of some software subscriptions we will act as the Tier II of billing questions for customers. Cancellation Processing o When a customer chooses to leave a software product, there are many elements to the cancellation that this role would perform to ensure the removal of access to the service and final billing accuracy. Quarterly Billing Audit by product o To ensure accurate charge capture across portfolio this role would conduct billing audit. We would start monthly to establish a base line of revenue capture and migrate to quarterly once we had confidence in our accuracy levels. Other data or client VETERINARY SOFTWARE projects as assigned o Research on billing addendums o SOP/Documentation o Hardware scheduling management What You Need to Succeed . A strong deductive reasoning and analytical skills to resolve issues. . Attention to detail. Technical record-keeping management skills. . Organized with the ability to multi-task. Solid follow through with limited to no supervision. . Data Analytic skill set, including basic to intermediate experience in excel (i.e., sum, v or x look up familiarity). . Comfortable with adapting to situations and positively navigating change. . Process improvement experience and aptitude. . Ability to work independently and as part of a team. . Communication and cross-functional collaboration skills, both verbal and written, including the ability to communicate comfortably about financial matters in a professional, positive, friendly and understandable manner. . High quality customer facing interpersonal skills, with experience working with customers and maintaining good customer relationships. You will have verbal and written skills, with the ability to establish rapport in challenging conversations. .Personal computer skills, including Microsoft Office. | |
ref: (367248)
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