Customer Service Complaint Intake Associate ONSITE job in Sparks Glencoe, MD
Sparks Glencoe, MD CorTech LLC
| Job Ref: | 367497 |
| Employer: |
CorTech LLC |
| Job Type: | Contract |
| Salary and Benefits: | 30.00/Per Hour |
| Remote: | No |
Location |
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| City: | Sparks Glencoe, MD |
| Post Code: | 21152 |
| Map: |
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Description |
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We are seeking to hire a Customer Service/Complaint Intake Associate for our client in Sparks, MD. This is an onsite position. $30.00/Hour Weekly Pay and Benefits Available Must have strong Microsoft Excel/Outlook skills Experienced in customer service or complaint intake Self-Motivated Experience in regulated industry is a plus EDUCATION :Education and Experience: ? Associate degree preferred. ? High school degree required. Job Summary: The primary responsibilities for this role are: ? Administrative data collection and entry. ? This role is customer facing with internal and external customers. Communication methods consists of physical mailings, phone calls, emails, and conference calls. Job Responsibilities: ? Data entry into excel spreadsheet. ? Contact information collection and documentation. ? Document information gathered. ? Ability to triage complex customer inquiries, understand the appropriate parties to resolve, and minimize the number of hand-offs for the customer. ? Ensures compliance with all BD policies and procedures. ? Routing the calls to appropriate departments for further assistance. In the event multiple departments are involved, take on the task to resolve then call back the customer. ? Make Outbound calls to various customers to verify if field action notifications have been received. ? Able to navigate through large medical facilities to identify correct party to acknowledge corrective action notices. ? Maintain detail records of outbound calls such as representative names, titles, disposition of any products. ? Raise any escalated concerns to the next level of management. ? May perform other duties as required. Education and Experience: ? Associate degree preferred. ? High school degree required. Knowledge and Skills: Knowledge: ? Working knowledge of 21 CFR820, ISO 13485, and other international standards preferred ? Working knowledge of Canadian Medical Device, Drugs, NHP and CTO regulations preferred. Skills: ? Proficiency in Microsoft Office, specifically Word and Excel ? Strong Verbal Communication skills ? Self-Motivated. ? Can work with minimal supervision. Physical Demands: ? Sitting for Extended Periods: Remote work often involves sitting at a computer terminal for long hours. This sedentary aspect can impact posture and overall health. ? Computer Use: Using a computer, keyboard, and mouse is a fundamental part of remote work. It?s essential to maintain proper ergonomics to prevent strain or discomfort. ? Communication Tools: Remote work relies heavily on communication tools like phone calls, online meetings, and video conferencing. These activities may involve sitting, standing, or moving around. ? Predictable Attendance: Remote workers must maintain regular, predictable attendance, especially during business hours or as dictated by work demands. ? Noise Levels: The work environment can vary, but moderate noise levels (such as phone calls, online meetings, and computer audio) are common in remote settings BD04123JD | |
ref: (367497)
40 days ago
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