Customer Service/Coordinator job in Hanover, PA
Hanover, PA CorTech LLC
| Job Ref: | 367908 |
| Employer: |
CorTech LLC |
| Job Type: | Contract |
| Salary and Benefits: | 19.70/Per Hour |
| Remote: | No |
Location |
|
| City: | Hanover, PA |
| Post Code: | 17331 |
| Map: |
|
Description |
|
|
JobsRUs.com. is seeking to hire a Customer Service/Coordinator for our client in Hanover, PA! Benefits Available! Weekly Pay! $19.70/Hour DESCRIPTION: A customer service assistant is the primary point of contact between a business and its customers. If customers want to place an order, find information, get advice, return a purchase or make a complaint, they will invariably talk to a customer service assistant. The job is ubiquitous in business every company has customers to care for and may go by other titles, such as information assistant or retail assistant. Customer service assistants may work with customers by phone, online or in person. What you?ll do: Deliver timely, thorough responses to all telephone and/or email inquiries from independent distributor partners (IDP), sales managers, DSD operations personnel, etc. as well as maintain a tracking mechanism for such inquiries. Process and support any DSD plant or IDP set up changes. Initiate Plant Closes to ensure IDP route orders are processed to the Plant, including accelerations as needed. Process Special IDP Orders in a Database system. Audit transactions/set up daily through integrity reports. Process any IDOC errors, interface errors, open orders, etc. Review and action on shared email boxes and Service Now daily. Test, support and implement any new systems and process changes. Document all work processes as required. Provide support to independent distributors regarding several areas including, but not limited to, order management, IDP Settlement, plant closes, documenting calls in our call tracking software, and forwarding issues to the appropriate department for resolution. Ensure quality standards and compliance with policies and procedures are achieved when resolving independent distributor issues. Draft and submit Independent Distributor communications as relates to Support. Assist with order processing errors, product planning, cycle count changes, nightly error reports for the warehouse locations. Maintain relationships with all levels of cross functional teams in sales, operations, Independent Distributors, etc. Provide support to the plant teams on ?How to? and process questions in SAP. Provide Holiday support and Saturday hours as needed to support. Perform other job-related projects, duties and assignments as directed by management. What you?ll need: Associate Degree or A minimum of 2 years of related experience required Physical Requirements: The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision. | |
ref: (367908)
63 days ago
Back to search results