Remote Support Specialist job in San Diego, CA
San Diego, CA CorTech LLC
| Job Ref: | 368250 |
| Employer: |
CorTech LLC |
| Job Type: | Contract |
| Salary and Benefits: | 35.00/Per Hour |
| Remote: | No |
Location |
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| City: | San Diego, CA |
| Post Code: | 92130 |
| Map: |
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Description |
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We are seeking a dedicated and experienced Remote Support Specialist to join our team in the medical devices industry. In this role, you will provide virtual assistance and technical support for our range of innovative medical products, ensuring that our clients receive the highest level of service. As a Remote Support Specialist, you will be responsible for diagnosing and troubleshooting issues reported by users, guiding them through solutions remotely, and ensuring they have the tools and support needed to operate effectively. Your expertise will contribute significantly to our reputation for excellence in client support and satisfaction. You will engage with healthcare professionals and medical staff, requiring a strong understanding of both technical capabilities and the importance of patient care. Pay rate up to $35.00/Hour Remote but must work nights, PST hours 9PM to 5AM Highly prefer candidates with Pyxis experience Job Responsibilities - Builds effective working relationships across functions and locations - Maintains a strong focus on delivering high quality work; holds self to high quality standards - Demonstrates adaptability for working in diverse environments; manage multiple tasks at a time and able to prioritize; work independently - Demonstrates awareness of one's own emotions and impact on others and works to adjust accordingly and maintain composure, self-awareness - Follows procedures and processes in an FDA regulated environment - May assist in developing processes and procedures to support functional department strategies; May help draft knowledge articles and job aids. - Recognizes unnecessary workflow steps and identifies synergies among processes to improve productivity; eliminates non-value-added tasks; self-starter who is curious - Communicates effectively with customers; builds rapport and listens to needs and takes action to meet customer needs - Maintains reporting tools and metric tracking systems by continually updating data; detail and thorough follow-up - Seeks out initiatives and projects that will broaden experiences / skill set and support critical organization capabilities - Develops and updates process documentation - May assist to train peers Qualifications - Computer Science, Technology or Healthcare related or equivalent work experience 2-3 years proven applied experience - Goal and action oriented - Read, write, speak English language; English proficient - Strong technical orientation and experience deploying proprietary and standard applications - Strong analytical skills to troubleshoot problems using logical/analytical methods - Application/software packaging and deployment required - Understanding and experience of various Windows operating systems, Active Directory, domain security, 3/4/5), and Bomgar required - Desktop and system support services - Knowledge of cloud computing, SQL, AD, Windows-Unix/Linux, Remote access and SQL scripting preferred - Strong preference to candidates with prior Pyxis experience - Minimum Education: HS Diploma BD04123JD | |
ref: (368250)
2 days ago
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