Customer Account Administrator job in Fort Worth, TX
Fort Worth, TX CorTech LLC
| Job Ref: | 369367 |
| Employer: |
CorTech LLC |
| Job Type: | Contract |
| Salary and Benefits: | 26/Per Hour |
| Remote: | No |
Location |
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| City: | Fort Worth, TX |
| Post Code: | 76114 |
| Map: |
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Description |
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The purpose of this engagement is to provide temporary administrative support to the Customer Service team. The temporary employee will assist in day-to-day administrative tasks to enhance operational efficiency, support customer interactions, and ensure effective quote and purchase order administration. OBJECTIVES ? To provide timely and accurate administrative support to Customer Service department. ? To facilitate smooth communication and documentation flow between internal teams and external customers/vendors. ? To support quoting and purchase order activity with timely processing. SCOPE OF WORK The temporary administrative employee will be responsible for, but not limited to, the following tasks: CUSTOMER SERVICE SUPPORT ? Assist in handling inbound customer inquiries via phone, email, or chat, providing basic information or routing to appropriate personnel. ? Maintain and update customer records and databases ensuring accuracy and confidentiality. ? Prepare and distribute customer correspondence, reports, and service documentation as needed. ? Coordinate scheduling of customer meetings, follow-ups, and service appointments. ? Track and report on customer service metrics and escalate issues as required. DELIVERABLES ? Accurate and updated customer service records and reports on a weekly basis. ? Organized and complete contract documentation accessible to authorized personnel. ? Timely notifications and reminders regarding contract milestones. ? Daily logs of customer interactions and administrative activities performed. QUALIFICATIONS ? Proven experience in administrative roles, preferably supporting Customer Service. ? Proficient in MS Office Suite (Word, Excel, Outlook) and contract management software (if applicable). ? Strong organizational, communication, and multitasking skills. ? Detail-oriented. ? High school diploma or equivalent. * 1-2 years of administrative experience REPORTING ? The temporary employee will report directly to the Customer Service Manager. ? Regular check-ins and progress updates will be conducted weekly. | |
ref: (369367)
19 days ago
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