Salesforce CRM Administrator job in Fort Worth, TX
Fort Worth, TX CorTech LLC
| Job Ref: | 370056 |
| Employer: |
CorTech LLC |
| Job Type: | Contract |
| Salary and Benefits: | 23.00/Per Hour |
| Remote: | No |
Location |
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| City: | Fort Worth, TX |
| Post Code: | 76114 |
| Map: |
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Description |
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JobsRUs.com. is seeking to hire a Salesforce CRM Administrator for our client in Ft. Worth TX! Benefits Available! Weekly Pay! $23.00/Hour Shift Details: 1st Shift Working Days : Monday - Friday Job Description: Salesforce CRM Administrator (Case Intake, Routing, and Case Management) Overview We are seeking a Salesforce CRM Administrator to manage and own the end-to-end lifecycle of customer support cases?from intake and routing through resolution. This role will be the functional administrator for case operations, ensuring our support organization is efficient and customer-centric. This role partners closely with Customer Management and Administration along with representatives from other functional areas within the business. Responsibilities Case Intake, Routing and Workload Management Maintain and manage Email-to-Case intake Manage responses, email templates, case origin, and intake validation to ensure data completeness and consistency Prevent duplicate and spam case creation Maintain Case Assignment Rules, Escalation Rules, and presence statuses; configure holidays and business hours that drive SLAs. Monitor real-time routing, identify bottlenecks and rebalance workloads proactively. Maintain case statuses, fields and lifecycle transitions. Soft Skills Process-oriented mindset with strong analytical and problem-solving abilities. Empathy for end users and customers; passion for frictionless support experiences. Clear communicator with facilitation skills for workshops, training, and stakeholder alignment. Salesforce experience is a plus High School Diploma 1-2 years of Administrator experience in Aerospace or a manufacturing environment | |
ref: (370056)
less than 2 minutes ago
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