Financial Planning & Analysis job in San Antonio, TX
San Antonio, TX CorTech LLC
| Job Ref: | 370828 |
| Employer: |
CorTech LLC |
| Job Type: | Contract |
| Salary and Benefits: | 25.00/Per Hour |
| Remote: | No |
Location |
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| City: | San Antonio, TX |
| Post Code: | 78249 |
| Map: |
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Description |
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JobsRUs.com. is seeking to hire a Financial Planning & Analysis for our client in San Antonio, TX! Benefits Available! Weekly Pay! $25.00/Hour Shift Details: 1st shift Day starts at: 07:30AM Day Ends at: 04:30PM Working Days: Monday - Friday DESCRIPTION: Top Skills Required: Collections background Attention to detail Strong organizational skills Analytical ability Education: Bachelor?s degree preferred Experience: 3+ years The WFM & Real-Time (RT) Operations Support Analyst focus on Collection Finance, work on a team that is responsible for ensuring BD strategic goals are met through management and oversight of workflows across all QTC locations and GBS. This position is responsible for tracking intraday contact volume, re-directing daily work activities for maximum efficiency, and planning work efforts to help streamline daily operational processes that are critical to organizational success. This position also provides and support oversight and management of key operational support metrics critical to operational support functions such as Quality Assurance, Workforce Management and Training. The RT Ops Support Analyst will also assist technical support and processes that ensure adequate system access is available to all Customer Care personnel. Job Responsibilities: Primary Duties, Roles, or Authorities Good understanfding on Collection process and dealing with customwer to process payments. Develop dynamic schedules and forecasting Create a meaningful interpretation of data through use of tools, industry experience and logic to frame situations and allow meaningful dialogue and decision making in the workforce space Support the intraday monitoring, forecasting and management of all org workflows to ensure service level goals are achieved on all platforms for customer care. Ensure WFM integration with current systems to streamline data collection and analysis Use historical data and trends to forecast future workload and staffing needs. Consider factors like seasonal variations and historical performance. Performance Monitoring and Reporting Researches and analyzes diversified operational support data to draw valid conclusions Be responsible for daily reports and facilitate planning calls and salesforce case management Real-Time Monitoring Support analysis and recommendations to improve real-time staffing levels and efficiency Evaluates and implements new real-time monitoring methods or techniques for ops improvement Optimize staff allocation to match demand and improve key performance indicators. Support Real Time Operation Manager and WFM Manager to validate confidence of established influences or drivers (factors determining forecasts) by leveraging advanced statistical methodologies Effectively communicate with peers and those we support in the business to ensure high quality and timely completion of work request Develop dashboards to track performance metrics. Works with Real Time Operation Manager to ensure adequate staffing and helps develop contingency plans to mitigate real-time workflow shortages Interface with call center leaders to understand the fast changing business needs and makes updates to daily operational workflow processes when necessary Monitor and track agent performance and productivity Acts as team leader of various projects and participates on teams implementing new operational improvement processes Analyzes data using web tools and other company software and prepares recommendations and reports to drive high-impact process improvement efforts Accurately track actual Customer Care output and the process and activity levels as needed for productivity analysis and resource shortage mitigation Responsible for collecting and analyzing Voice of Customer survey metrics to faciliate discussions on operational performance gaps affecting real-time operations Level one IT Support and access requests Support I.T. support collaboration efforts that ensure adequate technology and system access is available to all associates Assist Customer Care as point of contact for I.T. colaboration on all system errors and troubleshooting efforts affecting real-time operations Training or Quality assurance Creates, manages, and tracks all operational support metrics supporting Quality Assurance, Workforce Management, and Training functions We evaluate metrics to track the full life cycle of each contact, ensuring agent empowerment and client satisfaction. Provide feedback to quality assurance helps identify areas for improvement, reduce errors, and ensure that the workforce is effectively managed to meet organizational goals. Time off scheduling and approval Assistance on projects that will enable their division or stakeholders to continually improve processes by identifying, sharing, and implementing best practices within and across sites Support all Real Time Operation manager initiatives on backlog, agent performance and operation reporting. Scheduling PTO allows for better planning and allocation of resources, ensuring that staffing levels are maintained to meet business needs. By having a clear view of upcoming absences, WFM can create more accurate schedules, minimize disruptions, and maintain KPI?s. BD04123JD | |
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