Senior Account Manager job in Simi Valley, CA
Simi Valley, CA CorTech LLC
| Job Ref: | 372002 |
| Employer: |
CorTech LLC |
| Job Type: | Contract |
| Salary and Benefits: | 35-38/Per Hour |
| Remote: | No |
Location |
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| City: | Simi Valley, CA |
| Post Code: | 93063 |
| Map: |
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Description |
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Salary- $35-38.00/hr | Simi Valley Position Summary- The Senior Customer Account Representative is responsible for managing a portfolio of customer accounts, delivering exceptional service and support. This role oversees customer scorecards, responds promptly to inquiries, and collaborates with planning teams to ensure accurate demand forecasting. Leveraging the High Performance System, this position serves as the primary point of contact for assigned customers, fostering strong relationships while supporting efficient production planning and timely resolution of customer issues. The role requires close collaboration with internal stakeholders and a well-developed internal network aligned to customer needs. Key Responsibilities Manage a portfolio of customer accounts, including Long-Term Agreement (LTA) contracts and customized customer arrangements. Partner with Strategic Account Managers to support new business opportunities and contribute to bid-related activities. Ensure pricing accuracy for customer orders, including repairs, spare parts, and high-value quotations. Collaborate with internal stakeholders to evaluate customer requests and deliver aligned, well-informed responses. Lead the contract review process in coordination with Commercial teams. Act as the voice of the customer, ensuring timely resolution of inquiries, orders, and issues. Support monthly and annual forecasting by analyzing historical data and customer trends. Review and process purchase orders (POs) in ERP systems, ensuring accuracy and proper delegation when needed. Validate PO details, secure internal approvals, and formally acknowledge orders to customers. Maintain consistent, timely communication with both internal teams and external customers. Partner with cross-functional teams (e.g., Trade Compliance, Finance, Operations) to ensure successful order fulfillment. Escalate issues appropriately to Customer Account Managers, exercising sound judgment. Stay current with relevant regulations and complete required Parker Meggitt compliance training. Monitor, track, and reconcile internal and external customer scorecards, ensuring accuracy of performance metrics. Collaborate with Finance and shared service teams to manage accounts receivable and resolve billing disputes. Prepare and deliver customer quotations, coordinating with internal stakeholders to support closure. Manage customer portals, ensuring pricing, lead times, quantities, and contract terms are accurate and compliant. Utilize CRM systems, ERP tools, and workflow platforms to efficiently process and manage orders. Resolve customer complaints, including warranty, delivery, and quantity issues, in a timely and customer-focused manner. Qualifications Knowledge of applicable regulations (e.g., FAR, DFARS, DEFCONS) is preferred. Strong ability to follow procedures, analyze data, and generate reports. Excellent verbal and written communication skills. Effective presentation and stakeholder influence skills. Strong customer service orientation with a proven ability to build and maintain relationships. Highly organized, detail-oriented, and capable of managing multiple priorities. Ability to work independently with minimal supervision and meet deadlines. Strong prioritization, strategic planning, and problem-solving skills. Demonstrated conflict resolution and decision-making abilities. Education & Experience High School Diploma or equivalent required; additional education is a plus. 4?6 years of experience in customer account management or a related field. Experience with Microsoft Office Suite, SAP, Salesforce, and demand planning tools (e.g., Robot Morning/Demand Line) preferred. | |
ref: (372002)
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